IT Help Desk Specialist — Onsite Support & Access

Bay Ltd.; Corpus Christi (TX); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Bay Ltd. is seeking an IT Help Desk Technician to serve as the first point of contact for employees needing technical assistance with computers, printers, software, network access, and phones. You will diagnose issues and guide users toward timely resolutions.

The role requires strong communication, problem-solving, and the ability to work with colleagues across departments. On-site responsibilities include hardware support, user account tasks, and coordinating with IT teams to maintain system

Qualifications

• High School Diploma or GED required; associate degree preferred.
• At least 3 years’ experience or equivalent hands-on field experience in IT support.
• Valid driver’s license with good driving record for travel to offsite locations.
• Experience with Help Desk ticketing software and user account management.

Responsibilities

• Install, configure, troubleshoot, repair, and replace computer hardware and software.
• Provide first-line support for user accounts, passwords, access, and email issues.
• Monitor systems and coordinate with teams to resolve network, telecom, applications, power, and access problems.
• Log, update, document, and assign requests in the ticketing system; ensure follow-up and closure.
• Coordinate IT asset inventory, deployment, maintenance, and records; assist with purchases and vendor coordination.
• Maintain accurate company email and extension records; communicate professionally with all stakeholders.
• Adhere to IT procedures, information-security requirements, and safety practices.

Skills

Customer communication

Problem solving

Team collaboration

Time management

Effective written/verbal communication

Education

High School Diploma

Associate degree preferred

Tools

Track-It

Job description

Bay Ltd. is seeking an IT Help Desk Technician to serve as the first point of contact for employees needing technical assistance with computers, printers, software, network access, and phones. You will diagnose issues and guide users toward timely resolutions.

The role requires strong communication, problem-solving, and the ability to work with colleagues across departments. On-site responsibilities include hardware support, user account tasks, and coordinating with IT teams to maintain system