IT Help Desk Specialist — Remote & On-site Support

O'Gara Coach Company; Beverly Hills (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage for员工

401k Plan

Paid time off

Paid training, growth opportunities

Employee vehicle purchase plans

Discounts on products and services

Longer-term job security

Job summary

O'Gara Coach Company in Beverly Hills seeks a Help Desk Coordinator to support the IT department by handling incoming requests, calls, and emails, and performing in-house and remote troubleshooting and deployment as a field resource.

The role emphasizes quick learning, clear communication, and the ability to work independently in a high-profile environment while maintaining professional conduct and timely issue resolution.

Qualifications

• 2–4 years in a Helpdesk or IT support role.
• Certifications in A+/Net+/Sec+ or CCNA preferred.
• Excellent verbal and written communication.
• Must have a California driver’s license and be insurable.

Responsibilities

• Answer support requests via email, text, and phone.
• Plan, organize, and complete IT projects.
• Troubleshoot and deploy on-site and remotely as needed.
• Monitor queue and ensure timely resolution.
• Maintain professional appearance and conduct; perform admin tasks.
• Assist with data cleansing and system housekeeping.

Skills

Verbal communication

Written communication

Organized

Multitasking

Independent worker

Go-to tech person

Customer service

Education

Certifications: CompTIA A+/Net+/Sec+/Routing and Switching/CCNA

Job description

O'Gara Coach Company in Beverly Hills seeks a Help Desk Coordinator to support the IT department by handling incoming requests, calls, and emails, and performing in-house and remote troubleshooting and deployment as a field resource.

The role emphasizes quick learning, clear communication, and the ability to work independently in a high-profile environment while maintaining professional conduct and timely issue resolution.