IT Help Desk Coordinator: Remote Support & Deployments

O'Gara Coach; Beverly Hills (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k Plan

Paid time off

Paid training

Employee vehicle purchase plans

Discounts on products and services

Longer-term job security

Job summary

O'Gara Coach in Beverly Hills, CA seeks a Help Desk Coordinator to provide frontline IT support and assist with troubleshooting and deployment as a field resource.

The role requires 2–4 years as a Helpdesk Technician, relevant certifications, and strong communication. You will work independently in a high-profile environment while helping maintain smooth IT operations.

This on-site position offers benefits including health, 401k, paid time off, and growth opportunities.

Qualifications

• 2–4 years of experience as a Helpdesk Technician.
• Certified in at least 1 of the listed certifications (A+, Net+, Sec+, Routing and Switching, CCNA).
• Excellent verbal and written communication.
• Highly organized and able to multitask effectively.
• Experience working independently in a high-profile environment.
• California Driver’s License and be insurable.
• Able to have a positive approach to supporting others.

Responsibilities

• Plan, organize, control, and complete IT Projects.
• Answering support requests sent to the Helpdesk via email, text, and phone calls.
• Learn to apply emerging technologies and, as necessary, to perform duties in an effective, organized, and timely manner.
• Monitor pending issues in the queue to ensure timely resolution.
• Respond to technical issues as they arise.
• Assist with administrative tasks.
• Ensure Help Desk objectives are clearly defined and communicated to staff.
• Assist in tidying up and monitoring data in our systems.
• Maintain a high level of professional personal appearance and conduct.
• Perform other job-related duties as assigned by Manager.

Skills

Helpdesk experience

Excellent communication

Independent in high-pressure env

Multitasking

Education

Certifications: CompTIA A+/Net+/Sec+/CCNA

Job description

O'Gara Coach in Beverly Hills, CA seeks a Help Desk Coordinator to provide frontline IT support and assist with troubleshooting and deployment as a field resource.

The role requires 2–4 years as a Helpdesk Technician, relevant certifications, and strong communication. You will work independently in a high-profile environment while helping maintain smooth IT operations.

This on-site position offers benefits including health, 401k, paid time off, and growth opportunities.