On-Site IT & Help Desk Specialist — Luxury Retail Tech

Icon Fitness; Beverly Hills (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Benefits package

Award-winning culture

Job summary

GEARYS Beverly Hills is seeking an on-site IT/Help Desk Specialist to support staff and end-users across desktops, laptops, mobile devices, printers, and telephony while delivering excellent customer service.

The ideal candidate has 1–3 years of IT experience, strong communication skills, and solid knowledge of MS 365 apps, Active Directory, and basic networking. Retail POS experience is a plus and the role offers a competitive hourly rate.

Qualifications

• 2+ years of IT support experience across end-users and staff
• Strong customer service and problem-solving skills
• Familiarity with MS 365 apps (Word, Excel, Outlook) and AD
• Basic networking concepts (routers, switches, firewalls)
• Experience with desktops, laptops, mobile devices, printers and telephony
• Retail POS experience is a plus

Responsibilities

• Provide technical support for staff and end-users via phone, email, and chat
• Troubleshoot hardware, software, and network issues and document resolutions
• Maintain inventory of hardware and software; assist with IT projects
• Collaborate with vendors and IT manager to ensure standards and security
• Assist with deployment and upgrades of equipment and systems

Skills

IT support

Customer service

Communication

Time management

Teamwork

MS 365

Active Directory

Networking basics

POS in Retail

VOIP/RMM/EDR/MDR

Tools

MS 365 applications

POS systems

VOIP

RMM

EDR

MDR

Job description

GEARYS Beverly Hills is seeking an on-site IT/Help Desk Specialist to support staff and end-users across desktops, laptops, mobile devices, printers, and telephony while delivering excellent customer service.

The ideal candidate has 1–3 years of IT experience, strong communication skills, and solid knowledge of MS 365 apps, Active Directory, and basic networking. Retail POS experience is a plus and the role offers a competitive hourly rate.