End-User IT Support Lead (Onsite & Remote)

The ONeil Search Group; Chicago (IL); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

The ONeil Search Group is seeking an IT Support Analyst to provide onsite and remote information technology support. This role serves as the first point of contact for helpdesk tickets via email, phone, or in person across the firm.

Responsibilities include end-user and endpoint troubleshooting, coordinating daily IT activities (new hires, AV conferences, office moves), configuring workstations and devices, meeting ticket and project deadlines, and maintaining IT documentation.

Mansioni

• Primary IT resource in the Chicago office while providing timely end-user support across the firm.
• Work with end-users and endpoint systems to troubleshoot hardware and software issues.
• Coordinate the day-to-day operational IT activities, including new hire setup, audio and video conference presentations, office moves
• Provide immediate expert-level support for the configuration of workstations, laptops, phones, and standard/non-standard software applications used by the firm.
• Meet deadlines for IT support tickets and project deliverables.
• Develop and maintain firm-wide IT support documentation.

Descrizione del lavoro

The ONeil Search Group is seeking an IT Support Analyst to provide onsite and remote information technology support. This role serves as the first point of contact for helpdesk tickets via email, phone, or in person across the firm.

Responsibilities include end-user and endpoint troubleshooting, coordinating daily IT activities (new hires, AV conferences, office moves), configuring workstations and devices, meeting ticket and project deadlines, and maintaining IT documentation.