Help Desk Coordinator

San Diego, LLC; Beverly Hills (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

401k Plan

Paid time off

Paid training, growth opportunities

Employee vehicle purchase plans

Discounts on products and services

Longer-term job security

Job summary

San Diego, LLC is seeking a Help Desk Coordinator to provide IT support for the department, handling incoming requests by phone, email, and text, and performing in-house and remote troubleshooting as needed.

The role requires 2–4 years in helpdesk, relevant certifications, excellent communication, and strong organizational skills. On-site position in Beverly Hills with benefits and growth opportunities.

Qualifications

• 2–4 years of experience as a Helpdesk Technician.
• Certified in at least 1 of: CompTIA A+, Net+, Sec+, Routing and Switching, CCNA.
• Excellent verbal and written communication.
• Highly organized and able to multitask effectively.
• Experience working independently in a high-profile, high-pressure environment.
• Experience being the "go-to" person for all technical issues.
• California Driver’s License and be insurable.
• Positive approach to supporting others.

Responsibilities

• Plan, organize, control, and complete IT Projects.
• Answer support requests via email, text, and phone calls.
• Learn and apply emerging technologies as needed.
• Monitor queue to ensure timely resolution.
• Respond to technical issues as they arise.
• Assist with administrative tasks.
• Ensure Help Desk objectives are defined and communicated to staff.
• Assist in tidying up and monitoring data in our systems.
• Maintain professional appearance and conduct.
• Perform other duties as assigned by Manager.

Skills

Helpdesk experience

Communication skills

Independent worker

Customer service mindset

Driver’s license

Education

Certifications: CompTIA A+/Net+/Sec+/Routing & Switching/CCNA

Job description

Help Desk Coordinator will provide technical support for the IT Department by receiving and responding to incoming requests, calls, and emails. Help Desk Coordinator will also perform in-house and remote troubleshooting and deployment as a field resource.

REQUIREMENTS AND QUALIFICATIONS

• 2 - 4 years of experience as a Helpdesk Technician
• Certified in at least 1 of the following: CompTIA A+, Net+, Sec+, Routing and Switching, CCNA
• Excellent verbal and written communication
• Highly organized and able to multitask effectively
• Experience working independently in a high-profile, high-pressure environment
• Experience being the "go-to" person for all technical issues
• California Driver’s License and be insurable
• Able to have a positive approach to supporting others

DUTIES AND RESPONSIBILITIES

• Plan, organize, control, and complete IT Projects
• Answering support requests sent to the Helpdesk via email, text, and phone calls
• Learn to apply emerging technologies and, as necessary, to perform duties in an effective, organized, and timely manner
• Monitor pending issues in the queue to ensure timely resolution
• Respond to technical issues as they arise
• Assist with administrative tasks
• Ensure Help Desk objectives are clearly defined and communicated to staff
• Assist in tidying up and monitoring data in our systems
• Maintain a high level of professional personal appearance and conduct
• Perform other job-related duties as assigned by Manager

EMPLOYEE BENEFITS

• Health, Dental, Vision coverage for employee
• 401k Plan
• Paid time off
• Paid training, growth opportunities
• Employee vehicle purchase plans
• Discounts on products and services
• Longer-term job security

Compensation: $24-28/ hr. depending on experience

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.