IT Help Desk Specialist: Pro Tech Support & Troubleshooting

GITI Tire USA Ltd; Richburg (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

Giti Tire Manufacturing (USA) Ltd is seeking an IT Help Desk professional to provide frontline technical support for computer systems, hardware, software, and networking across the facility.

You will work with end users, document issues, and maintain system performance, with responsibilities including remote support, AD and O365, and safe handling of confidential information.

This role requires strong communication, customer service, and the ability to prioritize and resolve problems efficiently.

Qualifications

• Bachelor's degree or equivalent in IT or related field.
• 1–3 years of IT help desk or desktop support experience preferred.
• Experience in manufacturing environment is a plus.

Responsibilities

• Provide technical assistance for computer systems, hardware, software, and peripherals.
• Respond to requests in person, by phone, email, or remote tools.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document issues and escalate to appropriate IT resources.
• Maintain daily performance and availability of systems.

Skills

Customer service

Communication skills

Problem solving

Prioritization

Documentation

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Tools

Microsoft Office 365

Active Directory

Remote access tools

LAN/WAN basics

Job description

Giti Tire Manufacturing (USA) Ltd is seeking an IT Help Desk professional to provide frontline technical support for computer systems, hardware, software, and networking across the facility.

You will work with end users, document issues, and maintain system performance, with responsibilities including remote support, AD and O365, and safe handling of confidential information.

This role requires strong communication, customer service, and the ability to prioritize and resolve problems efficiently.