IT Help Desk Pro - Fast, Friendly End-User Support

McCarthy Tire Service; Wilkes-Barre (Luzerne County); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off and holidays

Career development and training

Job summary

McCarthy Tire Service is seeking an IT Help Desk Technician to join our Information Technology team. The role provides first-line technical support to teammates across multiple locations, troubleshooting hardware and software issues and ensuring system reliability and security.

A strong focus on customer service and effective communication is essential. The ideal candidate will handle onboarding/offboarding, manage service tickets, and assist with IT projects while following cybersecurity

Qualifications

• Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 1-3 years of experience in a Help Desk or IT Support role.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.

Responsibilities

• Serve as the first point of contact for IT support requests from teammates.
• Diagnose and resolve hardware, software, network, printer, and mobile device issues.
• Install, configure, and maintain desktops, laptops, peripherals, and software applications.
• Manage user accounts, passwords, and access permissions.
• Respond to and track service tickets, ensuring timely resolution and communication with teammates.
• Assist with onboarding and offboarding activities, including equipment setup and account provisioning.
• Support remote teammates through phone, email, and remote access tools.
• Document issues, solutions, and procedures in the IT knowledge base.
• Escalate complex technical issues to senior IT staff when necessary.
• Assist with IT projects, technology upgrades, and system deployments.
• Follow company cybersecurity policies and best practices.

Skills

Troubleshooting

Customer service

Communication

Prioritization

Non-technical explanation

Education

Associate degree or equivalent experience

Tools

AS400 (IBM i)

Microsoft 365

Active Directory/Azure AD/Intune

Endpoint management tools

Job description

McCarthy Tire Service is seeking an IT Help Desk Technician to join our Information Technology team. The role provides first-line technical support to teammates across multiple locations, troubleshooting hardware and software issues and ensuring system reliability and security.

A strong focus on customer service and effective communication is essential. The ideal candidate will handle onboarding/offboarding, manage service tickets, and assist with IT projects while following cybersecurity