IT Help Desk Specialist - On-Call & User Training

Valley Health Systems Inc; Barboursville (WV); On-site; USD 23,000 - 32,000; Full time

Job summary

Valley Health Systems Inc seeks an IT Help Desk Representative to provide frontline support from our Barboursville, WV location. You will handle tickets, troubleshoot Windows and macOS issues, assist with printing, network connectivity, devices, and onboarding training for staff.

Responsibilities include documenting actions, escalating complex problems, and supporting field staff. Candidates should have 1–2 years in IT support, strong customer service, and familiarity with ticketing tools.

Qualifications

• High school diploma or GED; associate degree preferred.
• 1–2 years in technical support or help desk roles.
• Experience with Windows and macOS and common software.
• Familiarity with ticketing systems such as ServiceNow or Zendesk.
• Industry certifications preferred (CompTIA A+, Microsoft 365 Fundamentals, ITIL).
• Ability to explain technical info to non-technical users.
• Willingness to work under pressure and meet deadlines.

Responsibilities

• Respond to support tickets via phone, email, or ticketing system.
• Troubleshoot Windows, Office apps, login, printing, hardware, networking issues.
• Provide end-user training during onboarding.
• Image and deploy computers; maintain asset records.
• Document all activities in the ticketing system.
• Escalate when needed following protocol.
• Support field techs and on-site visits.
• Maintain HIPAA compliance.

Skills

Customer service

Communication

Technical support

Remote support

Work under pressure

Education

High school diploma or GED

Associate's degree preferred

Tools

ServiceNow

Zendesk

Remote desktop tools

Job description

Valley Health Systems Inc seeks an IT Help Desk Representative to provide frontline support from our Barboursville, WV location. You will handle tickets, troubleshoot Windows and macOS issues, assist with printing, network connectivity, devices, and onboarding training for staff.

Responsibilities include documenting actions, escalating complex problems, and supporting field staff. Candidates should have 1–2 years in IT support, strong customer service, and familiarity with ticketing tools.