Full-Time Help Desk Tech: User-Focused IT Support

Dismas Charities Inc; Shively (KY); On-site; USD 26,000 - 37,000; Full time

Job summary

Dismas Charities Inc is seeking a skilled Help Desk Tech to join our IT team in Kentucky. You will provide first-line support to end-users, diagnose hardware/software issues, and maintain IT documentation. Strong customer service and Windows expertise are essential.

The role offers a 40-hour week, standard business hours, and benefits including health and retirement plans. Some on-site travel may be required. Join a not-for-profit focused on community-based re-entry services.

Qualifications

• Proven experience in a Help Desk or similar role.
• Strong knowledge of Windows operating systems.
• Familiarity with common software applications and business productivity tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Basic understanding of network protocols and infrastructure.

Responsibilities

• Provide first-line technical support to end-users via phone, email, or in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document and track reported issues, ensuring timely resolution and follow-up.
• Collaborate with other IT team members to escalate complex issues and ensure swift problem resolution.
• Install, configure, and maintain computer systems and peripherals.
• Assist in the development and maintenance of IT documentation and knowledge base articles.
• Educate end-users on basic troubleshooting techniques and best practices.
• Ensure compliance with security policies and procedures.

Skills

Help desk experience

Windows OS

Customer service

Communication skills

Team collaboration

On-site travel

Education

High School Diploma

Tools

Windows OS

SCCM

Screen Connect

Job description

Dismas Charities Inc is seeking a skilled Help Desk Tech to join our IT team in Kentucky. You will provide first-line support to end-users, diagnose hardware/software issues, and maintain IT documentation. Strong customer service and Windows expertise are essential.

The role offers a 40-hour week, standard business hours, and benefits including health and retirement plans. Some on-site travel may be required. Join a not-for-profit focused on community-based re-entry services.