IT Help Desk Specialist II — Systems & Networking Support

Pima Community College; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Pima Community College is seeking an Information Technology Help Desk Support 2 to assist across multiple Tucson campus sites. The role includes troubleshooting hardware/software, deploying images, managing devices, and supporting classroom technology. A flexible schedule may include evenings and weekends.

Candidates should have a high school diploma or GED and 1–3 years of related experience, with preferred vocational IT training. Strong communication and independent work skills are valued.

Qualifications

• High school diploma or GED required; up to 3 years of related IT help desk experience preferred.
• Technical/vocational training in computer science, information technology, or related field preferred.
• Ability to install, repair, and maintain computer hardware, software, and peripherals; troubleshoot effectively.

Responsibilities

• Provide IT Help Desk support across multiple campus locations.
• Troubleshoot hardware and software issues; perform routine maintenance and upgrades.
• Install, repair, and upgrade computers, peripherals, and classroom technology.
• Respond to requests via phone, email, or in person and resolve quickly.
• Maintain accurate inventory records and prepare IT activity reports.

Skills

Installation & repair

Verbal communication

Written communication

Customer service

Teamwork

Education

High school diploma or GED

Vocational/technical IT training

Tools

Software management

Image deployment

Mobile device management

Security management

Server tools

Job description

Pima Community College is seeking an Information Technology Help Desk Support 2 to assist across multiple Tucson campus sites. The role includes troubleshooting hardware/software, deploying images, managing devices, and supporting classroom technology. A flexible schedule may include evenings and weekends.

Candidates should have a high school diploma or GED and 1–3 years of related experience, with preferred vocational IT training. Strong communication and independent work skills are valued.