IT Help Desk Technician II – Flexible Campus Support

Pima-Community-College; Tucson (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

Pima Community College in Tucson is seeking an Information Technology Help Desk Support 2 to provide skilled IT support across campus locations. You will troubleshoot software and hardware, administer and maintain network workstations, and assist with server-based tools and image deployment.

The role requires clear communication, the ability to work independently or in a team, and a flexible schedule that may include evenings and weekends. On-site work with campus IT environments.

Qualifications

• High school diploma or GED and 1–3 years of related experience and a valid Arizona driver license.
• An equivalent combination of certification, education and experience sufficient to perform the essential duties.
• Preferred: Vocational or technical training in Computer Science, Information Technology, or related field.
• Skill in installation, repair, and maintenance of network and/or computer hardware, software, and peripherals.
• Skill in verbal and written communication with the ability to explain technical concepts to diverse audiences.
• Skill in performing a variety of duties, often changing from one task to another.
• Skill in positive, productive and flexible customer service.
• Ability to work independently as well as in a team environment.

Responsibilities

• Provides information, guidance and direction on IT systems, applications and equipment.
• Delivers direction on processes, schedules activities, and monitors workflow.
• Installs, maintains, repairs, and upgrades computers and classroom technology.
• Uses enterprise tools for IT environment management and security.
• Administers servers and workstations, configures users and performs upgrades.
• Contacts service contractors for major hardware issues and oversees maintenance.
• Collaborates with departments to document methods and improve client satisfaction.
• Responds to requests via phone, email or in person and resolves issues.
• Compiles data, prepares reports and identifies trends for improvements.
• Performs other duties as assigned.

Skills

Troubleshooting

Verbal communication

Written communication

Customer service

Independent work

Team collaboration

Problem solving

IT hardware installation

Education

High school diploma or GED

1–3 years of related experience

Arizona driver license

Tools

Image deployment

Mobile device management

Security management

Enterprise IT tools

Job description

Pima Community College in Tucson is seeking an Information Technology Help Desk Support 2 to provide skilled IT support across campus locations. You will troubleshoot software and hardware, administer and maintain network workstations, and assist with server-based tools and image deployment.

The role requires clear communication, the ability to work independently or in a team, and a flexible schedule that may include evenings and weekends. On-site work with campus IT environments.