Support 2: Information Technology Help Desk

Pima Community College; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Pima Community College is seeking an Information Technology Help Desk Support 2 to assist across multiple Tucson campus sites. The role includes troubleshooting hardware/software, deploying images, managing devices, and supporting classroom technology. A flexible schedule may include evenings and weekends.

Candidates should have a high school diploma or GED and 1–3 years of related experience, with preferred vocational IT training. Strong communication and independent work skills are valued.

Qualifications

• High school diploma or GED required; up to 3 years of related IT help desk experience preferred.
• Technical/vocational training in computer science, information technology, or related field preferred.
• Ability to install, repair, and maintain computer hardware, software, and peripherals; troubleshoot effectively.

Responsibilities

• Provide IT Help Desk support across multiple campus locations.
• Troubleshoot hardware and software issues; perform routine maintenance and upgrades.
• Install, repair, and upgrade computers, peripherals, and classroom technology.
• Respond to requests via phone, email, or in person and resolve quickly.
• Maintain accurate inventory records and prepare IT activity reports.

Skills

Installation & repair

Verbal communication

Written communication

Customer service

Teamwork

Education

High school diploma or GED

Vocational/technical IT training

Tools

Software management

Image deployment

Mobile device management

Security management

Server tools

Job description

The Information Technology Help Desk Support 2 performs skilled technical level work and duties for multiple site locations in the area of information technology. Performs skilled level duties in support of college systems and programming. Troubleshoots computer software and hardware. Performs complex maintenance and repair of computer software, hardware, and peripherals. Administers and maintains network workstations and related software. Maintains active inventory system for campus technology hardware. The work schedule for this position is flexible and may include working evenings and weekends. Provides information, guidance and direction to College employees on technology systems, techniques, applications, utilities, operation, and uses of computer hardware, software and other related equipmentDelivers direction on processes and procedures; schedules activities; and monitors workflowInstalls, maintains, repairs, and upgrades computers, peripherals, and classroom technology for daily use; maintains networking of computers and peripheralsUtilizes enterprise tools such as software management, image deployment, mobile device management, security management, and other server-based tools to manage the campus IT environmentOperates or administers servers, computer workstations; ensures back-up procedures and security measures are followed, configures users, and performs installations and upgradesContacts service contractors for major hardware malfunctions; schedules and oversees regular computer preventive maintenanceWorks with staff and other College departments to develop and document methods and processes to improve product quality and client satisfaction. Maintains records of work activities and documents recurring, difficult or complex problemsResponds to phone calls, emails, and in person requests for any I.T. related assistance and problem solves for a quick resolutionCompiles data, prepares and reviews a variety of reports; identifies trends; recommends solutions and resourcesPerforms all other duties and responsibilities as assigned or directed by the supervisor.

High school diploma or GED andOne to three years of related experience andValid Arizona driver license or An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above Preferred:Vocational or technical training in Computer Science, Informational Technology, or a closely related field of studySkill in installation, repair, and maintenance of network and/or computer hardware, software, and peripheralsSkill in verbal and written communication with the ability to explain technical concepts to audiences with a wide range of technical skillsSkill in performing a variety of duties, often changing from one task to another of a different natureSkill in positive, productive and flexible customer serviceAbility to work independently as well as in a team environment

Physical Requirements

Environment: Work is performed primarily in a standard office environment with staff contact and frequent interruptions.

Physical: Primary functions require sufficient physical ability and mobility to work in an standard office setting; to remain in a stationary position for prolonged periods of time; to occasionally position self to perform duties; to position or transport light to moderate (up to 20 pounds) amounts of weight; to operate office equipment including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to effectively communicate to exchange information

Vision: Ability to see in the normal visual range with or without correction.

Hearing: Ability to hear in the normal audio range with or without correction.