IT Help Desk Specialist — Hybrid, Growth & Equity

Kinder's Premium Quality Seasonings & Sauces; Walnut Creek (CA); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Kinder’s is seeking a proactive, service‑oriented Technology Analyst – IT Help Desk to keep our people connected, productive, and supported. You’ll provide hands‑on technical support, troubleshoot hardware and software issues, and ensure employees have the tools they need to do their best work.

The ideal candidate brings a strong IT support foundation, a problem‑solving mindset, and a passion for delivering an exceptional employee experience.

Formación

• 3+ years in IT help desk or desktop support.
• Strong knowledge of Windows OS and Microsoft 365.
• Experience with IT ticketing systems and incident management.
• Ability to diagnose and resolve hardware, software, and network issues.
• Knowledge of user account administration (Azure AD/AD).

Responsabilidades

• Provide Tier 1 and 2 technical support to employees.
• Troubleshoot hardware, software, and network issues.
• Manage IT requests through the ticketing system and document resolutions.
• Assist with Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive).
• Support onboarding/offboarding and maintain IT asset inventories.

Conocimientos

Windows OS

Microsoft 365

Troubleshooting

Ticketing System

Azure AD

Endpoint Management

Communication

Herramientas

Azure AD

Active Directory

Entra ID

Descripción del empleo

Kinder’s is seeking a proactive, service‑oriented Technology Analyst – IT Help Desk to keep our people connected, productive, and supported. You’ll provide hands‑on technical support, troubleshoot hardware and software issues, and ensure employees have the tools they need to do their best work.

The ideal candidate brings a strong IT support foundation, a problem‑solving mindset, and a passion for delivering an exceptional employee experience.