Hybrid IT Help Desk II - Secure, Responsive Support

Community Housing Works; San Diego (CA); Hybrid; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plan

401(K) with company matching

Life Insurance

Disability coverage

Flexible Spending Account (FSA)

Responsible Time Off (RTO)

12 Paid holidays

Hybrid Workplace

Wellness and Work Life Balance

Professional Development

EAP

Free Gym Access

Company-Wide Events

Job summary

Community HousingWorks seeks an IT Help Desk II to provide end-to-end technical support across corporate and remote locations, with device provisioning, and systems administration. You will manage SSO, MFA, licensing, and cloud identity services, while ensuring security and device compliance.

You will travel up to 25% to CHW communities for on-site support and contribute to knowledgebase development, asset tracking, and onboarding/offboarding tasks in a collaborative team setting.

Qualifications

• Three to five years of Computer Systems administration & support in a Windows/Microsoft 365 environment.
• Minimum 1-2 years using Mobile Device Management (MDM) platforms for zero-touch provisioning, app deployment, OS patching, and compliance policy enforcement.
• Proven experience managing user accounts, licensing, MFA, and access controls within cloud identity systems.
• Direct experience troubleshooting site-level hardware, printers, LAN/WAN, and cloud voice/UCaaS platforms.
• Asset & Ticket Lifecycle: Track hardware inventories in ITAM/HRIS tools and manage tickets against SLAs.

Responsibilities

• Deliver Tier 1 and Tier 2 technical support via chat, email, phone, and ticketing while meeting SLAs.
• Travel up to 25% to CHW communities for IT support, break-fix, and maintenance.
• Create and update knowledgebase articles and internal IT documentation to streamline resolutions.
• Manage end-to-end device lifecycles via deployment, patch enforcement, and asset mgmt.
• Administer user access, SSO, MFA, and licensing across cloud identity platforms.
• Assist with infrastructure modernization projects and security remediation.

Skills

Technical support

IT troubleshooting

Customer service

Documentation

Network basics

SSO/MFA

Device lifecycle

Education

Windows/M365 admin experience

Tools

Intune

Azure AD

M365 Admin Center

Job description

Community HousingWorks seeks an IT Help Desk II to provide end-to-end technical support across corporate and remote locations, with device provisioning, and systems administration. You will manage SSO, MFA, licensing, and cloud identity services, while ensuring security and device compliance.

You will travel up to 25% to CHW communities for on-site support and contribute to knowledgebase development, asset tracking, and onboarding/offboarding tasks in a collaborative team setting.