IT Help Desk Specialist — Hybrid & On-Site Support

Hammer Residences, Inc.; Wayzata (MN); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Hammer Residences, Inc. seeks a Help Desk Support Technician to provide IT assistance across 59 group homes and central offices in Wayzata and White Bear Lake. The role is full-time, non-exempt, with hybrid-remote/in-office options and four days in-person at Wayzata.

You will monitor tickets, perform first-line triage, support Windows 10/11, Office apps, Outlook, SharePoint, and on-site hardware, and collaborate with staff to resolve issues promptly while upholding Hammer's core values.

Qualifications

• Proficiency with Microsoft Office, Adobe Acrobat, Windows 10/11 and Microsoft Edge.
• Ability to learn quickly and adapt to various IT environments.
• Clear and professional communication across all organizational levels.

Responsibilities

• Monitor incoming tickets and alerts and respond accordingly.
• Manage Help Desk tickets through SharePoint and provide initial triage.
• Respond to support requests via phone and email and assist with login issues.

Skills

Microsoft Office Suite

Adobe Acrobat

Windows 10/11 knowledge

English fluency

Effective communication

Tools

SharePoint

Netsmart

Teams

Outlook

Excel

Job description

Hammer Residences, Inc. seeks a Help Desk Support Technician to provide IT assistance across 59 group homes and central offices in Wayzata and White Bear Lake. The role is full-time, non-exempt, with hybrid-remote/in-office options and four days in-person at Wayzata.

You will monitor tickets, perform first-line triage, support Windows 10/11, Office apps, Outlook, SharePoint, and on-site hardware, and collaborate with staff to resolve issues promptly while upholding Hammer's core values.