IT Help Desk Specialist - Growth, Training & PTO

SERVODATA LLC; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Servodata LLC is seeking an experienced Help Desk Specialist to support a wide range of clients in Orlando, FL. The role involves resolving technical issues remotely, onsite visits, and collaborating with a growing team in a dynamic IT services environment.

The ideal candidate is analytical, detail-oriented, and able to train staff on new or existing products while maintaining clear communication with clients and team members. Flexible hours and on-the-job training are offered.

Qualifications

• Experience with IT help desk support and field service.
• Analytical mindset with detail-oriented approach.
• Strong verbal and written communication skills.

Responsibilities

• Determine next steps for a customer with a technical issue.
• Must be able to autonomously as well as part of a team.
• Resolve technical issues for customers via email, phone, or remote access.
• Assist with the creation of computer images and installation of software.
• Provide system demonstrations to potential customers.
• Provide training to staff on new or existing products.
• Create and maintain documentation for internal processes.
• Manage incoming help desk service tickets and triage with the client.
• Keep up to date with the industry.

Skills

Help Desk

Field experience

Analytical

Detail oriented

Verbal and written communication

Tools

Network cabling

Computer imaging

Job description

Servodata LLC is seeking an experienced Help Desk Specialist to support a wide range of clients in Orlando, FL. The role involves resolving technical issues remotely, onsite visits, and collaborating with a growing team in a dynamic IT services environment.

The ideal candidate is analytical, detail-oriented, and able to train staff on new or existing products while maintaining clear communication with clients and team members. Flexible hours and on-the-job training are offered.