Técnico de soporte informático

SERVODATA LLC; Orlando (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Servodata LLC in Orlando, FL is seeking an experienced Help Desk Specialist to support a wide range of clients. The role requires a detail-oriented, analytical professional who can resolve issues quickly and communicate solutions effectively.

The ideal candidate will handle on-site support and remote assistance, contribute to onboarding new clients, and help maintain documentation and processes across the IT landscape.

Qualifications

• Experience with providing help desk support to multiple clients.
• Strong communication skills, both verbal and written.
• Ability to work autonomously and as part of a team.

Responsibilities

• Determine next steps for a customer with a technical issue.
• Must be able to autonomously as well as part of a team.
• Resolve technical issues for customers via email, phone, or remote access.
• Assist with the creation of computer images and installation of software.
• Provide system demonstrations to potential customers.
• Provide training to staff on new or existing products.
• Create and maintain documentation for internal processes.
• Manage incoming help desk service tickets and triage with the client.
• Keep up to date with the industry.

Job description

About us

Servodata LLC is a One Stop Shop IT Services provider in Orlando, FL. We are small and growing company, and our goal is to build the best IT department for our clients. We are serving some of Orlando's very prominent clients and constantly searching to expand our portfolio of services and clients.

\"When people talk about IT and their IT departments, I want them to have a smile on their face. IT offices should be a place filled with good and friendly people that you want to come to visit with comfort and ease. So, when you encounter a break or are in a need of assistance, you know whom to call, and most importantly, you feel comfortable knowing the solution is there for you.\" Martin Jirkal (CEO)

Our work environment includes:

• Lively atmosphere


• Flexible working hours


• Growth opportunities


• Work-from-home days


• Casual work attire


• International workforce


• On-the-job training

The new digital age has completely changed the role of technology in our lives and hand in hand with that the necessary skills of an IT professional. We believe that as much as knowledge and experience is a key success, the technology jobs require additional personal features, namely passion and dedication, with a sprinkle of geekiness.

We are always looking for a great talent to extend our team.

And what do you need to be the right candidate?

• The passion and dedication to do the right thing. To stick with the problem, until it's resolved. To never give up on your task, on the client, on your team.


• If you are a dynamic thinker, that doesn't seek a 9 to 5 comfort chair and want to be a part of something new and cool in an amazing time of building a new team in young organization; if you read what we do and it makes you feel like you’re a match; and if you can sign in all CAPS under our mission statement, then we are already waiting for you!


• And yes, we expect that you know your way around computers... :-)

Position

We are currently seeking an experienced and highly-skilled Help Desk Specialist with field experience to help support a wide variety of clients spanning multiple industries. The right candidate for this role will have a comprehensive understanding of the current technical landscape and will be able to quickly resolve any issues that arise. We're seeking an individual who is highly analytical and detail oriented, practices good verbal and written communication skills and can create procedures to maintain our technology landscape. Experience with network build outs and cabling is a plus.

Responsibilities:

Comfortable working in an office environment as well as interfacing on site with the local clients.

• Determine next steps for a customer with a technical issue.


• Must be able to autonomously as well as part of a team.


• Resolve technical issues for customers via email, phone, or remote access.


• Assist with the creation of computer images and installation of software.


• Provide system demonstrations to potential customers.


• Provide training to staff on new or existing products.


• Create and maintain documentation for internal processes.


• Manage incoming help desk service tickets and triage with the client.


• Keep up to date with the industry.

Benefits:

• 401(k)


• Company parties


• Competitive salary


• Opportunity for advancement


• Paid time off


• Training & development