Help Desk Technician

Kelly Services; Orlando (FL); On-site; USD 30,000 - 34,000; Full time

Job summary

Kelly Services in Orlando is seeking a Help Desk Technician to support a local government IT environment. This onsite, temporary role pays $22/hour for a 1st shift, with assignment through November 20, 2026.

You will monitor and resolve end-user issues, manage tickets, maintain AD and cloud email, and assist with printer and hardware repairs. The position emphasizes teamwork with IS staff and vendors in a dynamic office setting.

Qualifications

• High School Diploma or equivalent.
• At least two years of experience installing, configuring, testing, and deploying software and computer equipment.
• At least two years of experience with computer hardware.

Responsibilities

• Monitor and assign tickets in the Help Desk system.
• Update SOE Dashboard information regularly.
• Provide Help Desk support to resolve hardware and software issues for end-users.
• Develop and document Help Desk and desktop procedures.
• Assist in the maintenance of cloud-based email solutions and Active Directory.
• Perform repairs and backups of desktop computers.
• Collaborate with IS staff, vendors and all employees to resolve issues.
• Create and maintain third-party software training manuals.
• Perform printer maintenance and repair.
• Support Systems Security Manager on special projects.

Skills

Help Desk

End-user support

Email administration

Ticketing system

Hardware troubleshooting

Education

High School Diploma or equivalent

Tools

Active Directory

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Help Desk Technician to work at a leading local government organization in Orlando, FL. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary/Pay Rate/Compensation: $22/hour

Shift: 1st

Why you should apply to be Help Desk Technician

• Competitive pay rate of $22/hour

• Opportunity to work in a busy, dynamic office environment in South downtown Orlando, FL

• Temporary assignment through November 20th, 2026, offering stability and valuable experience

• Onsite role with exposure to government IT operations

What’s a typical day as Contact Center Help Desk I? You’ll be:

• Monitoring and assigning tickets in the Help Desk system

• Updating SOE Dashboard information regularly

• Providing Help Desk support to resolve hardware and software issues for end-users

• Developing and documenting Help Desk and desktop procedures

• Assisting in the maintenance of cloud-based email solutions, assigning users, and supporting Active Directory

• Performing repairs and backups of desktop computers

• Communicating with IS and other staff to resolve departmental and end-user issues

• Creating and maintaining third-party software training manuals for staff

• Performing printer maintenance and repair

• Assisting the Systems Security Manager and Information Systems Management with special projects as directed

• Collaborating with IS team members, vendors, and all employees within the office

• Supporting and performing team member duties as needed

• Performing other duties as assigned

This job might be an outstanding fit if you:

• Have a High School Diploma or equivalent (required)

• Bring at least two years of experience installing, configuring, testing, and deploying software and computer equipment

• Possess at least two years of experience with computer hardware,