IT Help Desk Specialist - Frontline Tech Support & Security

Cottingham & Butler; Platteville (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flex Spending or HSA

401(k) with company match

Profit-Sharing/Defined Contribution (1

PTO/Paid Holidays

Company-paid ST and LT Disability

Maternity Leave/Parental Leave

Job summary

Cottingham & Butler is seeking an IT Help Desk Specialist to join our team. The role supports employees in-office and remotely, handling calls, troubleshooting, and device provisioning.

You will manage hardware/software inventory, enforce security practices, and advise on cellular device needs for end-users. This is an in-office position with relocation considered for the right candidate.

Qualifications

• IT Help Desk knowledge and customer service mindset.

Responsibilities

• Provide front-line IT support to employees both in the office and remote.
• Answer, log, and troubleshoot all help desk requests.
• Procure, deploy, and inventory desktop hardware and software, ensuring security levels.
• Consult with end-users to identify cellular device needs and recommend services.

Job description

Cottingham & Butler is seeking an IT Help Desk Specialist to join our team. The role supports employees in-office and remotely, handling calls, troubleshooting, and device provisioning.

You will manage hardware/software inventory, enforce security practices, and advise on cellular device needs for end-users. This is an in-office position with relocation considered for the right candidate.