Hybrid IT Help Desk Pro - Support & Device Management

Cottingham & Butler; Galena (IL); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flex Spending or HSA

401(k) with company match

Profit-Sharing/Defined Contribution (1

PTO/Paid Holidays

Company-paid ST and LT Disability

Maternity Leave/Parental Leave

Job summary

Cottingham & Butler is seeking an IT Help Desk Specialist to be the front-line support for our employees, whether in the office or working from home. You will answer calls, log issues, and troubleshoot problems to keep operations running smoothly.

Responsibilities include procuring, deploying, and inventorying desktop hardware and software, ensuring proper security levels, and consulting with end-users about cellular device needs.

Join a collaborative team committed to better every day.

Responsibilities

• Answer, log, and troubleshoot all help desk calls.
• Procure, deploy, and inventory desktop hardware and software; ensure proper security levels.
• Consult with end-users to identify cellular device needs and make recommendations.

Job description

Cottingham & Butler is seeking an IT Help Desk Specialist to be the front-line support for our employees, whether in the office or working from home. You will answer calls, log issues, and troubleshoot problems to keep operations running smoothly.

Responsibilities include procuring, deploying, and inventorying desktop hardware and software, ensuring proper security levels, and consulting with end-users about cellular device needs.

Join a collaborative team committed to better every day.