IT Help Desk Specialist — Fast-Paced Support & Customer Care

Russell Tobin; Ohio; On-site; USD 27,000 - 39,000; Full time

Job summary

Talantir is seeking an IT Help Desk Agent in Columbus, OH to be the first point of contact for IT issues. The role focuses on delivering high-quality technical support and outstanding customer service across phone, chat, and written documentation.

You will handle requests using a knowledge base and ticketing system, collaborate with teams, and adhere to company policies. The contract lasts 12 months with potential extension or transition to permanent hire.

Qualifications

• 2-5 years of chat support experience in a fast-paced setting.
• Strong problem-solving skills and self-motivation.
• Excellent customer service and communication skills.

Responsibilities

• Answer IT support calls and resolve issues quickly.
• Provide excellent customer service with active listening and empathy.
• Use a knowledge base and ticketing system to track and solve problems.
• Communicate clearly via phone, chat, and documentation.
• Collaborate with teams and follow company policies.

Skills

Chat support experience

Problem solving

Customer service

Communication skills

Troubleshooting

Education

High school diploma or GED

Job description

Talantir is seeking an IT Help Desk Agent in Columbus, OH to be the first point of contact for IT issues. The role focuses on delivering high-quality technical support and outstanding customer service across phone, chat, and written documentation.

You will handle requests using a knowledge base and ticketing system, collaborate with teams, and adhere to company policies. The contract lasts 12 months with potential extension or transition to permanent hire.