Information Technology Specialist

Talantir; Ohio; On-site; USD 27,000 - 39,000; Full time

Job summary

Talantir is seeking an IT Help Desk Agent in Columbus, OH to be the first point of contact for IT issues. The role focuses on delivering high-quality technical support and outstanding customer service across phone, chat, and written documentation.

You will handle requests using a knowledge base and ticketing system, collaborate with teams, and adhere to company policies. The contract lasts 12 months with potential extension or transition to permanent hire.

Qualifications

• 2-5 years of chat support experience in a fast-paced setting.
• Strong problem-solving skills and self-motivation.
• Excellent customer service and communication skills.

Responsibilities

• Answer IT support calls and resolve issues quickly.
• Provide excellent customer service with active listening and empathy.
• Use a knowledge base and ticketing system to track and solve problems.
• Communicate clearly via phone, chat, and documentation.
• Collaborate with teams and follow company policies.

Skills

Chat support experience

Problem solving

Customer service

Communication skills

Troubleshooting

Education

High school diploma or GED

Job description

IT Help Desk Agent

Location: Columbus, OH

Pay: $24/hour

Contract: 12 months (potential for extension or permanent hire)

A large financial services company is looking for an IT Service Desk Agent to provide top-notch technical support. You'll be the first point of contact for IT issues, ensuring smooth operations and excellent customer service.

What You’ll Do:

• Answer IT support calls and resolve issues quickly
• Provide excellent customer service with active listening and empathy
• Use a knowledge base and ticketing system to track and solve problems
• Communicate clearly via phone, chat, and documentation
• Collaborate with teams and follow company policies

What You Need:

• High school diploma or GED (plus relevant work experience)
• 2-5 years of chat support experience in a fast-paced setting
• Strong problem-solving skills & self-motivation
• Excellent customer service & communication skills
• Ability to troubleshoot software & hardware issues