IT Help Desk Specialist — Fast-Paced, Customer-Focused Support

Kirby Risk; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, RX, Dental, Vision insurance

Paid Time Off

401(k) plan with company match

Job summary

Kirby Risk is seeking an On-Site IT Help Desk Specialist in Indianapolis to be the frontline support for end users. You will handle troubleshooting for both hardware and software, and assist with daily IT operations across devices, printers, and network gear.

You’ll work with Excel, SharePoint, and Epicor Eclipse to deliver timely solutions, document issues, and help improve IT processes. A 2-year degree or equivalent experience is preferred, with 1–2+ years in IT support.

Qualifications

• 2-year degree or equivalent work experience preferred.
• 1–2+ years IT support or help desk experience preferred.
• Strong knowledge of Microsoft Office products.
• Solid troubleshooting across hardware and software.
• Strong written and verbal communication skills.

Responsibilities

• Provide first-line technical support across phone, email, remote tools, and ticketing systems.
• Support and maintain devices and infrastructure including computers, mobile devices, printers, and network equipment.
• Troubleshoot Microsoft Office and Epicor Eclipse systems and assist users to maximize productivity.
• Track and manage support requests in the ticketing system for visibility and follow-through.
• Assist with business reporting using Excel, SharePoint, and Eclipse Report Writer.
• Collaborate with IT, business units, and vendors to resolve issues and implement solutions.
• Maintain knowledgebase documentation and build relationships through responsive support.
• Adapt to changing priorities while following policies and IT best practices.

Skills

Microsoft Office

Customer service

Troubleshooting

Time management

Communication

Education

2-year degree

Equivalent work experience

Tools

Ticketing systems

Excel

SharePoint

Epicor Eclipse

Job description

Kirby Risk is seeking an On-Site IT Help Desk Specialist in Indianapolis to be the frontline support for end users. You will handle troubleshooting for both hardware and software, and assist with daily IT operations across devices, printers, and network gear.

You’ll work with Excel, SharePoint, and Epicor Eclipse to deliver timely solutions, document issues, and help improve IT processes. A 2-year degree or equivalent experience is preferred, with 1–2+ years in IT support.