Hybrid IT Helpdesk Specialist: End-User Support & Imaging

USIC; Indianapolis (IN); Hybrid; USD 42,000 - 58,000; Full time

Job summary

USIC is seeking an IT Helpdesk Specialist to deliver timely end-user support and keep equipment running smoothly. You will repair, image, and deploy laptops and tablets in the Imaging Lab at our Indianapolis Corporate Office.

The role requires strong communication, the ability to diagnose issues quickly, and collaboration with stakeholders at all levels. A related degree or IT certs are preferred, with 2+ years of experience in helpdesk support.

Qualifications

• Associate degree or IT certifications or equivalent experience.
• Two years of end-user support experience preferred.
• Familiarity with Windows, Exchange Server, and Microsoft applications.
• Excellent written and verbal communication across all levels.

Responsibilities

• Respond to inquiries via phone and email.
• Provide Tier I technical support to field and corporate associates.
• Repair, image, and deploy laptops, tablets, and other IT equipment.
• Participate in special projects as assigned.

Skills

End-user support

Stakeholder communication

Diagnostics & troubleshooting

Oral & written communication

Education

Associate degree or IT certifications

Bachelor’s degree preferred

Tools

Exchange Server

Windows environments

Job description

USIC is seeking an IT Helpdesk Specialist to deliver timely end-user support and keep equipment running smoothly. You will repair, image, and deploy laptops and tablets in the Imaging Lab at our Indianapolis Corporate Office.

The role requires strong communication, the ability to diagnose issues quickly, and collaboration with stakeholders at all levels. A related degree or IT certs are preferred, with 2+ years of experience in helpdesk support.