IT HELP DESK TECHNICIAN

Sims-Crane-; Tampa (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Sims Crane & Equipment in Tampa, FL is seeking an IT Help Desk Technician to support day-to-day technology issues across desktops, apps, hardware, and networking devices. You will resolve tickets, assist with Office applications, printers, and mobile devices, and maintain user accounts and inventory.

Ideal candidates have 1–3 years in IT support, familiarity with Windows 10/11, Server OS, and Microsoft 365, plus strong communication and problem-solving skills.

Qualifications

• Associate degree or equivalent IT background with 1–3 years in IT support.
• Certifications such as Microsoft, Cisco Meraki or CompTIA are preferred.
• Experience with Windows 10/11, Server OS and Microsoft 365 is expected.
• Proficiency with Active Directory and basic network concepts is desirable.

Responsibilities

• Monitor and resolve incoming IT work orders and service requests promptly.
• Provide hardware/software support for Office apps, phones, printers, and mobile devices.
• Escalate complex issues to appropriate teams with clear user communication.
• Document resolutions and update ticket statuses for accurate tracking.
• Deliver excellent customer service and educate staff on best practices.
• Set up and configure new computers, tablets, and iPhones; install software.
• Track IT inventory and manage user accounts across systems.
• Collaborate with vendors to resolve technical issues; cross-train for coverage.
• Participate in IT staff meetings and report on activities.

Skills

Strong organizational skills

Interpersonal communication

Attention to detail

Problem solving

Team collaboration

Multitasking

Adaptability

Networking/routing

Education

Associate Degree in Information Technology or Information Systems

High School Diploma with 1–3 years IT support

Microsoft, Cisco Meraki, and CompTIA certifications (preferred)

Microsoft Entra administration and support (preferred)

Experience with Windows 10/11, Server OS 2016+ and Microsoft 365

Active Directory experience

VoIP administration and support (preferred)

Valid Driver’s License

Tools

Windows 10/11

Windows Server OS 2016+

Microsoft 365

Active Directory

VoIP administration

Cisco Meraki

Microsoft Entra

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT HELP DESK TECHNICIAN

Full Time IT Tampa, FL, US

6 days ago Requisition ID: 1405

Job Summary

The IT Help Desk Technician is responsible for the support and troubleshooting day-to-day technology issues, including but not limited to desktop applications, custom applications, and computer hardware and networking devices.

Key Responsibilities

• Monitor, prioritize, and resolve incoming work order tickets and service requests from business units in a timely manner.
• Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobiledevicesetc.
• Escalate complex technical issues toappropriate teamswhilemaintainingclear and proactive communication with end users.
• Document resolutions and update ticket statuses regularly to ensureaccuratetracking and reporting of IT support activities.
• Provide exceptional customer service by addressing user inquiries, educating staff on best practices, andmaintaininga professional demeanor.
• Set up and configure new computers, tablets, and iPhones.
• Install application software.
• Track and update IT inventory.
• Set up/remove user accounts on systems (network, email, phone, security, etc.)
• Work with vendors to help resolve technical issues.
• Crosstrain with IT personnel for contingency and out of office coverage.
• Participate and collaborate in IT staff meetings and report on work activities.

Qualifications

Skills:

• Strong organizational skills
• Excellent interpersonal, verbal, and written communication skills
• Attention to detail and ability to follow given direction.
• Ability toproblem-solveand think creatively.
• Ability to work collaboratively and independently on assigned duties.
• Ability to multi-task and prioritize assignments.
• Ability to display adaptability with shifting priorities.
• Networking/routing skills are highly desirable.

Education & Experience:

• Associate Degree in Information Technology and Information Systems and/or High School Diploma with 1 -3 years’ experience in an IT support role.
• Microsoft, Cisco Meraki, and/or CompTIA certifications (preferred).
• Microsoft Entra administration and support (preferred).
• Experience using Windows 10/11, Server OS 2016 and newer, and Microsoft 365.
• Experience with Active Directory.
• Experience with VoIP administration and support (preferred).
• Valid Driver’s License.
• High School Diploma or equivalent.
• Must be legally authorized to work in the United States.
• Must be able to read, speak, and understand English.

Working Conditions

• Sims Crane & Equipment maintains a firm commitment to providing a safe and healthy work environment for its employees and quality services to its clients. Sims Crane & Equipment is a drug-free workplace. Must be able to pass a post-offer / pre-placement drug screen. Must also submit to a post-offer / pre-employment background report.
• Work is performed in a standard office environment with prolonged periods of sitting at a desk and working on a computer. Subject to standing, walking, bending, reaching, stooping, and lifting objects up to 25 pounds at times.

Disclaimer: An employee must be able to perform the essential functions of the job, with or without reasonable accommodation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Sims Crane & Equipment is proud to be an Equal Opportunity Employer/Drug and Alcohol-Free Workplace. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity and age.