Help Desk Support Technician

GIS Communications LLC; Clearwater (FL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

GIS Communications LLC is seeking a Help Desk Support Technician to join our IT support team in Clearwater, FL. The role provides first-line technical assistance to users and supports our technology infrastructure in a hybrid work environment.

Responsibilities include resolving issues via phone, email, or ticketing system, troubleshooting hardware and software, and documenting activity. A strong customer service mindset and basic Windows/M365 knowledge are valued assets, with opportunities for

Qualifications

• High school diploma or equivalent required.
• Basic understanding of Windows OS and common software.
• Experience with M365 is a plus.
• Excellent communication and customer service skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to work independently and in a team.
• Previous help desk or technical support experience preferred.

Responsibilities

• Respond to and resolve basic technical issues reported by end-users via phone, email, or ticketing system (Atera).
• Troubleshoot hardware, software, and network problems to identify root causes.
• Escalate complex issues to higher-level support teams when necessary.
• Document support activities and maintain accurate records of user interactions and resolutions.
• Assist with setting up and configuring new hardware and software for users.
• Provide guidance and basic training to users on common applications and systems.
• Maintain knowledge of current technology trends and support procedures.

Skills

Windows OS

M365

Customer service

Troubleshooting

Teamwork

Education

High school diploma

Tools

Atera

Job description

Help Desk Support Technician

Join our dynamic IT support team as a Help Desk Support Technician, where you will play a vital role in providing first-line technical assistance to our users. This position offers an excellent opportunity to develop your IT skills in a fast-paced environment while contributing to the smooth operation of our organization’s technology infrastructure. This is a hybrid position, must be local to the Clearwater, FL area for days when required to be in office.

Key Responsibilities:

• Respond to and resolve basic technical issues reported by end-users via phone, email, or ticketing system (Atera)
• Troubleshoot hardware, software, and network problems to identify root causes
• Escalate complex issues to higher-level support teams when necessary
• Document support activities and maintain accurate records of user interactions and resolutions
• Assist with setting up and configuring new hardware and software for users
• Provide guidance and basic training to users on common applications and systems
• Maintain knowledge of current technology trends and support procedures

Skills and Qualifications:

• High school diploma or equivalent; relevant technical certifications are a plus
• Basic understanding of computer hardware, operating systems (Windows), and common software applications
• Experience with M365 a plus
• Excellent communication and customer service skills
• Ability to troubleshoot technical issues methodically and efficiently
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team in a fast-paced environment
• Prior experience in a help desk or technical support role is preferred but not required

We foster a collaborative and growth-oriented culture, offering opportunities for professional development and advancement within our organization. If you are passionate about technology and eager to support users in resolving their technical challenges,