IT HELP DESK TECHNICIAN

Sims Crane And Equipment; Tampa (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Drug-free workplace

Job summary

Sims Crane & Equipment is seeking an IT Help Desk Technician in Tampa, FL to provide day-to-day technical support for desktop applications, hardware, and networking devices. The role includes setting up computers, tablets, and iPhones, and ensuring timely ticket resolution.

Ideal candidates will have an associate degree in IT or related field, 1–3 years of IT support experience, and familiarity with Microsoft 365, Windows, Active Directory, and VoIP basics. This is a full-time on-site position.

Qualifications

• 1–3 years of IT support experience applicable to desktop and network issues.
• Associate degree in IT or equivalent diploma is required or preferred.
• Certifications in Microsoft, Cisco Meraki or CompTIA are encouraged.
• Experience with Windows 10/11, Server OS and MS 365 is expected.
• Familiarity with Active Directory and VoIP is a plus.

Responsibilities

• Monitor and resolve IT work orders and service requests in a timely manner.
• Provide desktop, software, and hardware support for staff on Office apps and devices.
• Configure new computers and mobile devices and set up user accounts.
• Document resolutions and update ticket statuses for reporting.
• Collaborate with IT teams and vendors to troubleshoot issues.

Education

Associate Degree in Information Technology and Information Systems

High School Diploma

1-3 years IT support experience

Certifications: Microsoft, Cisco Meraki, CompTIA (preferred)

Tools

Windows 10/11

Server OS 2016+

Microsoft 365

Active Directory

VoIP administration (preferred)

Cisco Meraki

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT HELP DESK TECHNICIAN

Full Time IT Tampa, FL, US

7 days ago Requisition ID: 1405

Job Summary

The IT Help Desk Technician is responsible for the support and troubleshooting day-to-day technology issues, including but not limited to desktop applications, custom applications, and computer hardware and networking devices.

Key Responsibilities

• Monitor, prioritize, and resolve incoming work order tickets and service requests from business units in a timely manner.
• Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobiledevicesetc.
• Escalate complex technical issues toappropriate teamswhilemaintainingclear and proactive communication with end users.
• Document resolutions and update ticket statuses regularly to ensureaccuratetracking and reporting of IT support activities.
• Provide exceptional customer service by addressing user inquiries, educating staff on best practices, andmaintaininga professional demeanor.
• Set up and configure new computers, tablets, and iPhones.
• Install application software.
• Track and update IT inventory.
• Set up/remove user accounts on systems (network, email, phone, security, etc.)
• Work with vendors to help resolve technical issues.
• Crosstrain with IT personnel for contingency and out of office coverage.
• Participate and collaborate in IT staff meetings and report on work activities.

Qualifications

Skills:

• Strong organizational skills
• Excellent interpersonal, verbal, and written communication skills
• Attention to detail and ability to follow given direction.
• Ability toproblem-solveand think creatively.
• Ability to work collaboratively and independently on assigned duties.
• Ability to multi-task and prioritize assignments.
• Ability to display adaptability with shifting priorities.
• Networking/routing skills are highly desirable.

Education & Experience:

• Associate Degree in Information Technology and Information Systems and/or High School Diploma with 1 -3 years’ experience in an IT support role.
• Microsoft, Cisco Meraki, and/or CompTIA certifications (preferred).
• Microsoft Entra administration and support (preferred).
• Experience using Windows 10/11, Server OS 2016 and newer, and Microsoft 365.
• Experience with Active Directory.
• Experience with VoIP administration and support (preferred).
• Valid Driver’s License.
• High School Diploma or equivalent.
• Must be legally authorized to work in the United States.
• Must be able to read, speak, and understand English.

Working Conditions

• Sims Crane & Equipment maintains a firm commitment to providing a safe and healthy work environment for its employees and quality services to its clients. Sims Crane & Equipment is a drug-free workplace. Must be able to pass a post-offer / pre-placement drug screen. Must also submit to a post-offer / pre-employment background report.
• Work is performed in a standard office environment with prolonged periods of sitting at a desk and working on a computer. Subject to standing, walking, bending, reaching, stooping, and lifting objects up to 25 pounds at times.

Disclaimer: An employee must be able to perform the essential functions of the job, with or without reasonable accommodation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Sims Crane & Equipment is proud to be an Equal Opportunity Employer/Drug and Alcohol-Free Workplace. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity and age.