IT Help Desk Specialist - Fast 1st-Line Support

Greenpoint Technologies, Inc.; Bothell (WA); On-site; USD 37,000 - 51,000; Part time

Job summary

Greenpoint Technologies, Inc. in Bothell, WA, seeks an IT Help Desk Analyst to be the first point of contact for IT support across the organization, delivering fast and friendly assistance to keep employees productive and minimize downtime.

This temporary position is employed through an agency and involves hardware, software, VPN, and MDM support, with diligent ticket documentation and user guidance.

Qualifications

• Associate degree (AA) in Information Technology or equivalent and 3 years related experience.
• Experience administering Active Directory Users, Groups and Computers; troubleshooting Outlook; supporting Microsoft 365.
• Strong customer service background and technical writing skills.

Responsibilities

• Provides Tier I technical support for hardware, software, network connectivity, and application issues.
• Receives, logs, prioritizes, and resolves help desk tickets via phone, email, chat, Teams, and in-person requests.
• Documents all interactions, troubleshooting steps, and resolutions in the ticketing system for knowledge sharing.

Skills

Customer service

Technical writing

Time management

Organization

Communication

Troubleshooting

Remote support

Windows 11

Microsoft 365

Education

Associate degree (AA) in Information Technology or equivalent

3 years related experience

Tools

Intune

Active Directory

Outlook

Microsoft 365

Job description

Greenpoint Technologies, Inc. in Bothell, WA, seeks an IT Help Desk Analyst to be the first point of contact for IT support across the organization, delivering fast and friendly assistance to keep employees productive and minimize downtime.

This temporary position is employed through an agency and involves hardware, software, VPN, and MDM support, with diligent ticket documentation and user guidance.