IT Support Specialist - Onboarding & 1st-Line Helpdesk

Marapro; Everett (WA); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Insurance options

401k plan

Paid Time Off (PTO)

Education reimbursement

Pre-tax commuter benefits

Job summary

Protingent Staffing is seeking an IT Support Specialist for a contract role in Everett, WA. The position focuses on onboarding activities, workspace setup, and device configuration for enterprise apps such as Okta Verify, Zoom, Slack, and Outlook.

You will manage the ticket queue and deliver first-line support while ensuring proper escalation when necessary. The role requires 1-3 years in IT help desk or technical support, solid Windows/macOS familiarity, and strong communication skills.

Qualifications

• 1-3 years of IT help desk or technical support experience.
• Familiar with Windows and macOS environments.
• Strong written and verbal communication skills.

Responsibilities

• Onboard new employees/contractors; create badges and set up workspaces.
• Configure devices and apps (Okta Verify, Zoom, Slack, Outlook).
• Manage daily ticket queue and provide remote support; escalate as needed.
• Maintain asset inventory and document locations with labels.

Skills

Windows

macOS

IT support

Communication

Troubleshooting

Tools

Jira

Zoom

Slack

Okta Verify

Outlook

Job description

Protingent Staffing is seeking an IT Support Specialist for a contract role in Everett, WA. The position focuses on onboarding activities, workspace setup, and device configuration for enterprise apps such as Okta Verify, Zoom, Slack, and Outlook.

You will manage the ticket queue and deliver first-line support while ensuring proper escalation when necessary. The role requires 1-3 years in IT help desk or technical support, solid Windows/macOS familiarity, and strong communication skills.