IT Helpdesk Assistant (Student) - Part-Time

Inside Higher Ed; Rome (GA); On-site; USD 13,638 - 19,424; Part time

Job summary

A college in Georgia is seeking an ITS Helpdesk Specialist Student Assistant to provide front-line support including phone calls, emails, and in-person client assistance. The position requires current enrollment in Georgia Highlands College, Pell Grant eligibility, and satisfactory academic progress. Candidates must possess excellent customer service skills and knowledge of information technology systems. The pay is $12.00 per hour for a part-time role.

Qualifications

• Must be Pell Grant eligible.
• Must be making Satisfactory Academic Progress.
• Must have an unmet need based on total cost of attendance.

Responsibilities

• Provides frontline support via telephone, email, and in-person.
• Creates tickets in the ITS Ticketing system.
• Assists with projects in the IT Services Division.

Skills

Excellent customer service skills

Knowledge of information technology systems

Knowledge of information technology best practices

Skill in problem analysis and solution implementation

Skill in oral and written communication

Education

Currently enrolled at Georgia Highlands College

Job description

A college in Georgia is seeking an ITS Helpdesk Specialist Student Assistant to provide front-line support including phone calls, emails, and in-person client assistance. The position requires current enrollment in Georgia Highlands College, Pell Grant eligibility, and satisfactory academic progress. Candidates must possess excellent customer service skills and knowledge of information technology systems. The pay is $12.00 per hour for a part-time role.