Part-Time Campus IT Support Assistant

Inside Higher Ed; Savannah (GA); On-site; USD 13,776 - 19,286; Part time

Job summary

A public state university in Georgia is seeking a part-time Student Assistant in IT Services to provide specialized support for faculty and staff. This role involves answering phone calls, troubleshooting technology issues, and assisting with equipment maintenance. Candidates must be current students enrolled at least 6 credit hours and demonstrate effective communication and customer service skills. This position offers great opportunities for hands-on experience in a supportive educational environment.

Qualifications

• Must maintain strict confidentiality of information.
• Position requires physical activity including standing, walking, and lifting.
• Working collaboratively with colleagues is necessary.

Responsibilities

• Answer phone calls and evaluate challenges callers are facing.
• Prepare and install devices for deployment around campus.
• Assist in maintaining classroom technology like computers and A/V equipment.
• Help complete support tickets.
• Perform related duties as assigned.

Skills

Knowledge of Microsoft Windows

Effective oral and written communication skills

Good customer service skills

Ability to interact effectively with a diverse population

Ability to work independently and on a team

Education

Current enrollment at Middle Georgia State University

Minimum 6 credit hours enrollment

Job description

A public state university in Georgia is seeking a part-time Student Assistant in IT Services to provide specialized support for faculty and staff. This role involves answering phone calls, troubleshooting technology issues, and assisting with equipment maintenance. Candidates must be current students enrolled at least 6 credit hours and demonstrate effective communication and customer service skills. This position offers great opportunities for hands-on experience in a supportive educational environment.