IT Help Desk Specialist — Empower End Users & Fast Fixes

L & S Electric, Inc.; Schofield (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Life insurance

401(k) plan

Paid time off

Holidays

Safety glasses program

Shoe program

Performance-based bonus

Employee Assistance Program

Job summary

L & S Electric, Inc. is seeking a Help Desk Technician in Schofield, WI to support end users, diagnose issues, and coordinate with tier-2 staff. You will create user-friendly guides, assist with hardware and software problems, and document processes to improve service delivery.

We value communication, customer service, and teamwork, offering a benefits-rich environment with health coverage, retirement plans, paid time off, and professional growth opportunities.

Qualifications

• Associate degree in IT, Computer Science, or related field.
• Minimum of two years’ experience as a Help Desk Technician or other customer service role.
• Ability to diagnose and resolve basic computer/technical issues.
• Excellent communication skills.
• Working knowledge of Microsoft based systems.

Responsibilities

• Monitor and respond quickly and effectively to requests received through the IT helpdesk system
• Respond to end user queries by phone, email, and in person
• Create step-by-step training material with screenshots for end users
• Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
• Document internal procedures and processes
• Ask educated questions and listen to end users to determine the root cause of issues
• Work through the problem-solving process with end users, empowering them to do the same in the future
• Run diagnostic steps to resolve problems
• Report significant and recurring issues to the tier-2 support
• Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease the troubleshooting process

Skills

Customer service

Communication skills

Issue diagnosis

Windows/Microsoft-based systems

Problem-solving

Education

Associate degree in IT or related field

Job description

L & S Electric, Inc. is seeking a Help Desk Technician in Schofield, WI to support end users, diagnose issues, and coordinate with tier-2 staff. You will create user-friendly guides, assist with hardware and software problems, and document processes to improve service delivery.

We value communication, customer service, and teamwork, offering a benefits-rich environment with health coverage, retirement plans, paid time off, and professional growth opportunities.