Infrastructure Help Desk I — IT Support for End Users

V-Soft Consulting Group, Inc.; Madison (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Dental Vision

401(k) plan

Competitive compensation

Job summary

V-Soft Consulting Group, Inc. is hiring for an Infrastructure Support - Help Desk I in Madison, WI. This role focuses on assisting end users with technical issues, documenting problems, and ensuring timely resolutions.

Strong customer service and basic IT troubleshooting are essential. You will respond to calls and emails, follow established guidelines, and provide support across a range of IT topics. The position offers full benefits and opportunities to grow within a nationwide technology

Qualifications

• Responds to telephone calls, email, and personnel requests for technical support.
• Knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.

Responsibilities

• Responds to telephone calls, email, and personnel requests for technical support.
• knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.

Skills

Problem tracking

Technical problem solving

End-user support

Customer service

IT troubleshooting

Call center experience

Job description

V-Soft Consulting Group, Inc. is hiring for an Infrastructure Support - Help Desk I in Madison, WI. This role focuses on assisting end users with technical issues, documenting problems, and ensuring timely resolutions.

Strong customer service and basic IT troubleshooting are essential. You will respond to calls and emails, follow established guidelines, and provide support across a range of IT topics. The position offers full benefits and opportunities to grow within a nationwide technology