IT Help Desk Specialist — Desktop & Mobile

TruNorth Bank; Peabody (MA); On-site; USD 26,000 - 29,000; Full time

Job summary

TruNorth Bank in Peabody, MA is seeking a Desktop Support Specialist to manage end-user devices and provide top-tier help desk support. The role involves diagnosing hardware and software issues, deploying and maintaining workstations, and coordinating with the network team on patches and upgrades.

You will be the internal primary contact for the Help Desk, respond to move/add/change requests, and document incidents for management reporting.

Qualifications

• BS in Computer Science or equivalent is required.
• 3–5 years of prior Help Desk or Desktop Support experience.
• CompTIA, MCDST or HDI certifications are a plus.
• Knowledge of Microsoft Active Directory and domains.
• Understanding of LANs and WANs.

Responsibilities

• Receive and respond to calls and emails regarding desktop problems via the Help Desk.
• Primary contact for the Bank’s internal Help Desk.
• Diagnose and resolve desktop problems on-site for end-users; implement fixes.
• Respond to move, add and change requests including scheduling.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, and telecom equipment.
• Install and support PC, laptop, tablet and mobile hardware and software.
• Accurately document failures, repairs, installations and removals.
• Provide periodic reports to management.
• Coordinate with Network Administrator to ensure up-to-date patches.
• Maintain asset inventory in an asset database.
• Participate in hardware and software reviews and purchases.
• Collaborate to ensure efficient desktop computing operations.
• Assist in logging, reporting and monitoring desktop operations.
• Troubleshoot application issues as they relate to end-user desktops.
• Interface with vendors to ensure hardware/software runs smoothly.
• Support password resets for end users.
• On-call during bank hours; occasional branch visits.

Skills

Help Desk

Desktop Support

Windows OS

Active Directory

Education

BS in Computer Science or equivalent

Tools

Active Directory

Job description

TruNorth Bank in Peabody, MA is seeking a Desktop Support Specialist to manage end-user devices and provide top-tier help desk support. The role involves diagnosing hardware and software issues, deploying and maintaining workstations, and coordinating with the network team on patches and upgrades.

You will be the internal primary contact for the Help Desk, respond to move/add/change requests, and document incidents for management reporting.