Helpdesk Support Analyst: PC & Mobile Devices Onsite/Remote

Jobtailor; Sanford (ME); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Partners Bank seeks a hands-on Helpdesk Technician to support back-office hardware and software, including PCs, laptops, and mobile devices. You will document device functionality, manage assets, and ensure compliance with regulatory requirements.

You will work with IT staff to design secure access, monitor endpoint protection, and maintain desktop images while providing training to staff. Onsite and remote work options are available in Sanford, Maine.

Qualifications

• One to three years of experience in a hands-on Helpdesk Support role or equivalent position
• Desirable but not required certifications such as CompTIA A+, Microsoft Certified IT Professional
• Ability to work flexible schedules
• Ability to work onsite and remotely as needed
• Working knowledge of ITIL
• Working knowledge of Information Security Principles
• Experience in PC and Mobile Device life cycle management
• Strong interpersonal, communication, and collaboration skills
• Excellent problem-solving and multitasking abilities
• Desire for continuous education

Responsibilities

• Serve as the primary technical position responsible for the proper operation, maintenance, and support of Partners Bank’s back-office equipment and systems
• Provision PC’s, Laptops, and mobile devices and related equipment service and support activities
• Ensure the technology services procedures manual is updated on a regular basis
• Effectively supports bank employees with varying degrees of technical expertise
• Ensure installed end user equipment is properly functioning and supported
• Responsible for documenting end user device functionality
• Responsible for ensuring all technology services duties are performed in compliance with internal procedures and regulatory requirements
• Manage the bank’s hardware assets to include tracking, updating and recommendations for replacement technologies
• Work with other Information Technology personnel in designing, implementing, and supporting an effective system access and security environment
• Manage the bank’s helpdesk request process and triages tickets, escalating as defined by policy
• Maintain awareness of new technologies and determines the best course of action to obtain strategic advantage without subjecting the bank to any undue risk
• Maintains Information Security requirements as required by bank policy and regulation
• Provide level one monitoring of end point protection to include Anti-virus alerts and predefined IT Event Monitoring Alerts
• Assist Senior IT Personnel in the standardization, configuration, testing, and documentation of computer hardware, networking software and operating system software
• Provide necessary training to Partners Bank personnel on operational and support topics
• Manage onboarding tasks for new employee’s or internal job changes
• Assist with end user updates and patches
• Assist with tracking, managing, and updating Bank Applications in a timely manner
• Maintain a working knowledge of Microsoft Desktop Applications, other third-party applications, and bank specific applications
• Develop, update, manage, and document standard bank desktop images

Skills

Helpdesk support

PC & mobile device lifecycle

Information security principles

ITIL knowledge

CompTIA A+ certification

Education

CompTIA A+

Microsoft Certified IT Professional

Tools

Helpdesk ticketing systems

Anti-virus software

Bank specific applications

Microsoft Desktop Applications

Job description

Partners Bank seeks a hands-on Helpdesk Technician to support back-office hardware and software, including PCs, laptops, and mobile devices. You will document device functionality, manage assets, and ensure compliance with regulatory requirements.

You will work with IT staff to design secure access, monitor endpoint protection, and maintain desktop images while providing training to staff. Onsite and remote work options are available in Sanford, Maine.