IT Service Desk Technician — Banking Tech Support

Berkshire Bank; Worcester (MA); On-site; USD 28,000 - 44,000; Full time

Job summary

Berkshire Bank in Worcester, MA is seeking an IT Service Desk professional to identify, analyze, and resolve technical problems across multiple platforms. You will log and track issues, provide timely resolutions, and support IT staff as needed in a fast-paced banking environment.

The role requires a Computer Science degree or equivalent experience and 2+ years in desktop support. Expect a non-exempt, on-site position with travel up to 25% when required.

Qualifications

• Bachelor's degree in Computer Science or equivalent experience.
• 2+ years of computer-related work experience across multiple platforms.
• Experience in IT service management and desktop support.

Responsibilities

• Troubleshoot end-user problems and resolve issues in a timely manner.
• Document and track tickets in the Support Desk System and follow up with clients.
• Configure PC/Laptop imaging and software distribution; manage inventory.
• Ensure compliance with banking regulations and internal policies.

Skills

Desktop support

Networking basics

Troubleshooting

Customer service

Team player

Flexibility

Education

Computer Science Bachelor's Degree or equivalent experience

Job description

Berkshire Bank in Worcester, MA is seeking an IT Service Desk professional to identify, analyze, and resolve technical problems across multiple platforms. You will log and track issues, provide timely resolutions, and support IT staff as needed in a fast-paced banking environment.

The role requires a Computer Science degree or equivalent experience and 2+ years in desktop support. Expect a non-exempt, on-site position with travel up to 25% when required.