IT Help Desk Specialist — Campus Tech & AV Support

COLLEGE OF SAINT MARY; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

College of Saint Mary in Omaha, NE is seeking an IT Help Desk Support Specialist to provide responsive, reliable technology support for faculty, staff, and students.

The role requires an associate degree in computer science, at least two years of help desk experience, strong knowledge of Windows 10 and Windows 11, and familiarity with help desk ticketing systems. You will install and maintain campus technology and provide audio/visual support as needed.

Qualifications

• End-user support experience to assist faculty, staff, and students.
• Clear communication with technical and non-technical audiences.
• Stays organized while handling multiple requests and priorities.

Responsibilities

• Provide general technical support for faculty, staff, and students.
• Respond to day-to-day questions and document interactions in the help desk system.
• Research and communicate technical malfunctions as they arise.

Skills

End-user support

Troubleshooting

Clear communication

Organization

Team collaboration

Education

Associates degree in computer science

Tools

Ticketing system

Job description

College of Saint Mary in Omaha, NE is seeking an IT Help Desk Support Specialist to provide responsive, reliable technology support for faculty, staff, and students.

The role requires an associate degree in computer science, at least two years of help desk experience, strong knowledge of Windows 10 and Windows 11, and familiarity with help desk ticketing systems. You will install and maintain campus technology and provide audio/visual support as needed.