IT Help Desk Support Specialist

COLLEGE OF SAINT MARY; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

College of Saint Mary in Omaha, NE is seeking an IT Help Desk Support Specialist to provide responsive, reliable technology support for faculty, staff, and students.

The role requires an associate degree in computer science, at least two years of help desk experience, strong knowledge of Windows 10 and Windows 11, and familiarity with help desk ticketing systems. You will install and maintain campus technology and provide audio/visual support as needed.

Qualifications

• End-user support experience to assist faculty, staff, and students.
• Clear communication with technical and non-technical audiences.
• Stays organized while handling multiple requests and priorities.

Responsibilities

• Provide general technical support for faculty, staff, and students.
• Respond to day-to-day questions and document interactions in the help desk system.
• Research and communicate technical malfunctions as they arise.

Skills

End-user support

Troubleshooting

Clear communication

Organization

Team collaboration

Education

Associates degree in computer science

Tools

Ticketing system

Job description

IT Help Desk Support Specialist

Join Our Information Technology Team at College of Saint Mary

At College of Saint Mary, student success is at the heart of everything we do, and we seek an IT Help Desk Support Specialist to provide responsive, reliable technology support for faculty, staff, and students.

Are You Someone Who:

• Enjoys helping people and providing excellent end-user support
• Takes an inquisitive, resourceful approach to solving technical problems
• Communicates clearly with both technical and non-technical audiences
• Stays organized while managing multiple requests and priorities
• Works well in a collaborative, service-driven environment

Does Your Education and Experience Include:

• An associates degree in computer science
• At least two years of help desk support experience
• Strong knowledge of Windows 10 and Windows 11
• Help desk ticketing system experience preferred

What Youll Do

Technical Support

• Provide general technical support for College of Saint Mary faculty, staff, and students
• Respond to day-to-day questions and document interactions in the help desk system
• Research and communicate technical malfunctions as they arise

Campus Technology Support

• Install and maintain various technology setups and equipment across campus
• Provide audio/visual support to the campus community
• Work with vendors to repair or replace equipment, and perform repairs on campus technology when needed

Documentation and Communication

• Create and update knowledge base documentation
• Help ensure support information is accurate, accessible, and useful for the campus community

Why CSM?

• Mission-driven work. Youll be part of a team united by a genuine commitment to serving students and the broader community.
• Great benefits. Full-time employees are eligible for health insurance, paid time off, tuition remission, a 403(b) with employer match, employee wellness time, and more.

EOE