Junior Helpdesk Specialist: Fast-Paced IT Support

D2 Consulting; St. Louis (MO); Presencial; USD 50.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health/Dental/Vision

401(k) match

Accrued PTO

STD/LTD/Life Insurance

Referral bonuses

Professional development reimbursement

Descripción de la vacante

D2 Consulting seeks a Junior Helpdesk Specialist to provide superior customer service from the Single-Point-of-Contact IT Service Desk in St. Louis, MO. You will assist with technical issues, run diagnostics, and guide customers through problem resolution.

You will handle incident management, respond to queries via email or chat, and strive for first contact resolutions while maintaining excellent customer service and communication with diverse stakeholders.

Formación

• Bachelor's Degree in a technical IT field (or equivalent) and/or IT certification.
• 1 year of experience in Information Technology or related field.
• Proficiency with ServiceNow.
• Excellent customer service and communication skills.
• Ability to obtain DoD 8140 IAT Level I within 6 months of hire.
• TS/SCI clearance required or ability to obtain CI Poly Clearance.

Responsabilidades

• Provide technical assistance and support for computer systems, hardware, or software.
• Respond to queries via email or chat and guide users through problem-solving steps.
• Create and route tickets in the incident management system and ensure timely resolution.
• Utilize first contact resolution where possible and follow up with customers to confirm issue resolution.
• Run diagnostics and generate reports to identify recurring malfunctions.

Conocimientos

Customer service

Communication

Time management

Organizational skills

Problem solving

Multi-tasking

Educación

Bachelor's Degree in IT

IT Certification

Herramientas

ServiceNow

Microsoft Office

Descripción del empleo

D2 Consulting seeks a Junior Helpdesk Specialist to provide superior customer service from the Single-Point-of-Contact IT Service Desk in St. Louis, MO. You will assist with technical issues, run diagnostics, and guide customers through problem resolution.

You will handle incident management, respond to queries via email or chat, and strive for first contact resolutions while maintaining excellent customer service and communication with diverse stakeholders.