Helpdesk & Desktop Support Specialist I

City of New York; New York (NY); On-site; USD 54,000 - 66,000; Full time

Job summary

City of New York is seeking an IT Service Specialist I to provide first-line support for end users, manage desktop and VoIP setups, and help maintain workstation configurations across the department.

The role emphasizes strong troubleshooting, collaboration with cross-functional teams, and maintaining clear documentation, with opportunities to work on new applications and system integrations.

Qualifications

• High school diploma or equivalent with 3 years of related experience.
• Experience in IT support or service desk roles.
• Familiarity with Windows OS and MS Office.

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance by phone or email.
• Provide setup and maintenance of desktop, laptop, and VoIP Phone support.
• Install and configure Windows OS, endpoint security, and Microsoft Office.
• Record events and resolutions in the ticketing/change management system.
• Liaise with vendors and internal teams to report, escalate, and resolve issues.
• Document configurations, procedures, and troubleshooting steps.

Skills

ITIL

CompTIA A+

Windows 10/11

Application support

Vendor liaison

Communication skills

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

Windows OS

Ticketing systems

Job description

City of New York is seeking an IT Service Specialist I to provide first-line support for end users, manage desktop and VoIP setups, and help maintain workstation configurations across the department.

The role emphasizes strong troubleshooting, collaboration with cross-functional teams, and maintaining clear documentation, with opportunities to work on new applications and system integrations.