IT Help Desk - Second Shift

Focus; Columbia (SC); On-site; USD 38,000 - 48,000; Full time

Job summary

Focus in Columbia, SC is hiring an IT Help Desk / Tier 1 Support Technician to provide first-level technical support onsite at the repack warehouse. This role includes remote assistance for the Smyrna location and occasional travel to the Florence plant to support IT needs.

Qualifications include a minimum of 2 years in IT help desk or Tier 1 support, basic troubleshooting, network cabling experience, and strong communication skills. Candidates should be local to Columbia and able to work onsite.

Qualifications

• Minimum 2 years of IT Help Desk or Tier 1 Support experience.
• Basic IT troubleshooting and customer support skills.
• Exposure to network connectivity troubleshooting.
• Hands-on experience with physical network cabling.
• Comfortable working in a warehouse/manufacturing environment.
• Strong communication and customer service skills.
• Must be local to the Columbia, SC area and onsite.

Responsibilities

• Provide Tier 1 technical support for end users in a manufacturing/warehouse setting.
• Troubleshoot hardware, software, printers, and basic application issues.
• Perform basic network connectivity troubleshooting, including switches and cabling.
• Assist with and maintain physical network cabling within warehouse/plant areas.
• Support workstations, scanners, and peripherals used in manufacturing/logistics operations.
• Document issues and resolutions in the ticketing system.
• Provide remote support to the Smyrna location.
• Travel occasionally to the Florence plant to support onsite IT needs.
• Escalate complex issues to higher-level IT support as needed.

Job description

Location: Columbia, SC (Onsite)
Schedule: Monday-Friday, 40 hours/week, 2nd Shift (2pm-10pm)

Position Overview

The IT Help Desk / Tier 1 Support Technician provides first-level technical support. This role is primarily onsite at the Columbia, SC repack warehouse, with remote support for Smyrna and occasional travel to Florence for plant support.

Key Responsibilities

• Provide Tier 1 technical support for end users in a manufacturing and warehouse setting

• Troubleshoot hardware, software, printers, and basic application issues

• Perform basic network connectivity troubleshooting, including switches and cabling

• Assist with and maintain physical network cabling within the warehouse and plant areas

• Support workstations, scanners, and peripherals used in manufacturing and logistics operations

• Document issues and resolutions in the ticketing system

• Provide remote support to the Smyrna location

• Travel occasionally to the Florence plant to support onsite IT needs

• Escalate complex issues to higher-level IT support as needed

Required Qualifications

• A minimum of 2 years of IT Help Desk or Tier 1 Support experience (additional experience preferred)

• Basic IT troubleshooting and customer support skills

• Exposure to network connectivity troubleshooting

• Hands-on experience with physical network cabling

• Comfortable working in a warehouse or manufacturing environment

• Strong communication and customer service skills

• Must be local to the Columbia, SC area and able to work onsite

Work Environment

• Onsite support in a battery manufacturing and repack warehouse environment

• Remote support for additional facilities

• Occasional travel to plant locations