Sr. Help Desk Support Technician

ID Logistics US; Ocala (FL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Performance-based bonus

Job summary

ID Logistics US in Ocala, FL, is seeking a Sr. Help Desk Support Technician to maintain and support computer systems and networks in a warehouse environment.

The role focuses on troubleshooting, automation support, and ensuring secure, efficient IT operations in a 3PL setting. The candidate should have 3+ years of end-user IT support, Windows/Microsoft Server experience, and a proactive approach to optimizing warehouse technology.

Qualifications

• High school diploma or equivalent with relevant work experience.
• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Proficiency in Windows 10 and Microsoft Server, Microsoft Office.
• Strong troubleshooting and analytical skills.
• Ability to participate in on-call support 24/7.

Responsibilities

• Develop and maintain local networks to optimize performance.
• Perform system troubleshooting and analysis of warehouse operational equipment and systems.
• Develop strategies for short- and long-term goals to meet warehouse operations expectations.
• Support PowerShell scripting/automation.
• Own the relationship between technical operations and production operations.
• Package software installations on multiple computers.
• Ensure security and privacy of networks and computer systems.
• Troubleshoot to diagnose and resolve problems.
• Set up workstations with necessary peripherals (routers, printers, etc.).
• Check hardware (HDD, mice, keyboards) for functionality.
• Install and configure software per specifications.
• Provide orientation on new software and equipment.
• Maintain records/logs of repairs and maintenance schedules.
• Follow GMPs and report noncompliance when observed.
• Observe company safety rules and assist in enforcement.

Skills

End-user support

IT support

Windows 10

TCP/IP networking

VPN technologies

Data backup

Network monitoring

Troubleshooting

On-call support

Analytical thinking

Education

High school diploma

Tools

PowerShell

Microsoft Windows Server

Microsoft Office Suite

Job description

About Us

ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters in Johns Creek, GA. In the US, we're experiencing multiple years of double-digit growth and significant customer expansion. We are a people-focused/ customer-centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People. Driven by Purpose. Winning by Performance.

Job Description

ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters in Johns Creek, GA. In the US, we're experiencing multiple years of double-digit growth and significant customer expansion. We are a people-focused/ customer-centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People. Driven by Purpose. Winning by Performance.

Position Overview

The Sr. Help Desk Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Work Location

Ocala, Fl, Distribution Center.

Work Schedule

Second Shift: Monday - Friday, 4:00 PM - 12:30 AM

Work Travel

Up to 10% domestic travel.

Competitive Total Rewards Package

Attractive annual salary of $65,000 - $70,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.

• health, dental, and vision insurance
• 401(k) matching
• and more

Responsibilities

• Develop and maintain local networks in ways that optimize performance
• Perform system trouble shooting and analysis of warehouse operational equipment and systems
• Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations
• Support PowerShell scripting/automating
• Own the relationship with between technical operations and production operations
• Package software installations on many computers at a time
• Ensure security and privacy of networks and computer systems
• Perform troubleshooting to diagnose and resolve problems
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place ordersFollow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.

Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity.

This position is not eligible for sponsorship.

Requirements

Minimum Qualifications

• High school diploma and relevant work experience in lieu of an advanced degree.
• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Working knowledge of:
• Microsoft Windows 10 and Microsoft Server product line
• Microsoft Office Suite
• TCP/IP networking, VPN technologies
• Data backup, virus protection, and network system monitoring
• Strong analytical and troubleshooting skills with the ability to manage technical operations.
• Excellent diagnostic and problem-solving abilities.
• Outstanding organizational and time-management skills.
• Effective communication skills (verbal, written, and presentation).
• Solid understanding of computer systems, networks, and internet security principles.
• Ability to participate in on-call support within a 24/7 operational environment.

Preferred Qualifications

• 3+ years of experience with Warehouse Management Systems (WMS).
• Experience with RF technology.
• In-depth knowledge of data privacy principles and advanced network security.
• Demonstrated ability to work collaboratively and adapt in a fast-paced environment.