Workstation Support Analyst

Spectraforce Technologies; Florence (SC); On-site; USD 38,000 - 62,000; Full time

Job summary

Spectraforce Technologies in Florence, SC seeks a Workstation Support Analyst for a 12-month onsite assignment. C2 eligibility is required and onsite interviews are required.

The role emphasizes configuring, installing, and maintaining desktop software and hardware, plus end-user support and guidance. Responsibilities include monitoring dispatch tickets, ensuring security configurations, backing up user data, and maintaining licenses while delivering training to users in a fast-paced,

Qualifications

• Associate degree in CS/IT or 2 years related work experience.
• 2 years of technical operations or desktop support experience.
• CompTIA A+ and/or Network+ certification preferred.

Responsibilities

• Configure, install, and maintain desktop software and hardware.
• Provide technical support and guidance to users.
• Manage dispatch tickets and resolve end-user issues.
• Ensure data backups and license compliance for workstation tools.
• Adhere to security configurations and settings.
• Maintain inventory and order replacement parts.

Skills

End-user support

Hardware selection

Technical training

Consultation to IT users

Education

Associate degree in Computer Science / Information Technology

Tools

CompTIA A+

Network+

Job description

Workstation Support Analyst

Florence, South Carolina 29501

12 Months

*C2 eligibility is required*

*Onsite Interview Required*

*Credit Check must be processed during pre-screens*

Duties:

• Responsible for configuring, installing, and maintaining desktop software and hardware.
• Provides technical support and guidance to users.
• 55% Monitors/updates dispatch system and works incoming tickets as assigned.
• Provides troubleshooting, technical support and development of end-user guidelines.
• Configures, installs, monitors, and maintains IT users' workstation software and hardware.
• Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing.
• Ensures proper configuration and adherence to security configurations and settings.

Skills:

• 10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
• 10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
• 20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
• 5% Keeps apprised of new technologies related to workstation support procedures. null

Required Skills and Abilities:

• Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
• Able to provide on-the-spot training to users. Understands operating systems imaging concepts.
• Able to make recommendations on selection of hardware and software products to address business requirements.

Required Software and Other Tools:

• Familiarity with computer and workstation equipment.

Preferred Skills and Abilities:

• Able to assist in the support and maintenance of the overall infrastructure.

Work Environment:

• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
• Routine transporting of items up to 30 lbs.
• Transporting items up to 70lbs on occasion.

Required Education:

• Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience.

Required Work Experience:

• 2 years of technical operations support experience.

Required Licenses and Certificates:

• CompTIA A+ and/or Network + Certification is preferred.