Onsite IT Help Desk Technician | Day Shift

The Ensign Group; Midvale, Northern (UT, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) with company match

Paid time off

Training & development

Job summary

The Ensign Group is seeking an IT Help Desk professional based at our Service Center in Midvale, UT. You will respond to incoming support calls and emails, troubleshoot desktops, laptops, printers, and other hardware, and assist users with email, data, and productivity apps within a Citrix environment.

The ideal candidate has 1+ year of technical support experience, strong troubleshooting skills with Windows, Office, Citrix, Exchange, and Active Directory, and excellent communication.

Qualifications

• 1+ year of experience providing technical support and troubleshooting computer equipment.
• Strong troubleshooting skills with Windows 10, Microsoft Office, Citrix fundamentals, Exchange and Active Directory.
• Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
• Ability to travel onsite to our office location in Salt Lake, UT.

Responsibilities

• Respond to incoming support phone calls and tickets emailed into the support queue.
• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
• Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords as needed.
• Assist with other IT support responsibilities, as needed.

Job description

The Ensign Group is seeking an IT Help Desk professional based at our Service Center in Midvale, UT. You will respond to incoming support calls and emails, troubleshoot desktops, laptops, printers, and other hardware, and assist users with email, data, and productivity apps within a Citrix environment.

The ideal candidate has 1+ year of technical support experience, strong troubleshooting skills with Windows, Office, Citrix, Exchange, and Active Directory, and excellent communication.