IT Help Desk Technician - Growth & Top Benefits

SW Automotive Management; Town of Farmington (WI); Presencial; USD 30 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

401(k) with company match

Paid Time off

Short term disability

Long term disability

Accident insurance

On-site gym

Gym reimbursement

Employee Assistance program

Career development

Vehicle/service discounts

Resumo da oferta

Schomp Automotive Group is seeking a Helpdesk Technician for a full-time role at our Farmington location. You will provide first-level IT support to end-users via phone, email, or in-person, including onboarding for new employees, and you’ll troubleshoot hardware, software, and network issues while maintaining high customer satisfaction.

The position requires 0-2 years of Helpdesk experience, excellent communication skills, and a valid driver's license with an acceptable MVR.

Qualificações

• High School Diploma or equivalent work experience.
• 0-2 years Helpdesk Technician experience preferred.
• Excellent communication and listening skills required.
• Research and troubleshooting skills.
• Must possess and maintain a valid driver license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Responsabilidades

• Provide first-level technical support to end-users via phone, email, or in-person, including new employee IT orientation.
• Prioritize, respond to and resolve IT-related issues promptly, ensuring high customer satisfaction.
• Log and track all support requests in the ticketing system.
• Diagnose and troubleshoot hardware, software, and network problems.
• Guide users through step-by-step solutions for technical issues.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.
• Perform routine maintenance on IT systems and infrastructure.
• Install, configure, and update software and hardware as required.

Conhecimentos

Customer service

Communication

Troubleshooting

Research

Listening

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

Schomp Automotive Group is seeking a Helpdesk Technician for a full-time role at our Farmington location. You will provide first-level IT support to end-users via phone, email, or in-person, including onboarding for new employees, and you’ll troubleshoot hardware, software, and network issues while maintaining high customer satisfaction.

The position requires 0-2 years of Helpdesk experience, excellent communication skills, and a valid driver's license with an acceptable MVR.