IT Help Desk Pro: Fast, Friendly Tech Support

Jobtailor; Walnut Creek (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Jobtailor in Walnut Creek, CA is seeking an IT Help Desk Associate to manage the help desk ticketing system, handle Tier 1 support, and assist the IT team with daily operations. The role requires strong customer service and basic networking knowledge.

The ideal candidate has at least 1 year in IT, a High School Diploma or GED, and familiarity with Windows OS and hardware. A+ certification is a plus, and the role involves asset management and remote/onsite problem resolution.

Qualifications

• High School Diploma or GED required.
• A+ Certification preferred but not required.
• 1 year in IT.
• Hands-on experience providing level 1 support.
• Familiarity with Windows operating systems and basic hardware.

Responsibilities

• Manage the help desk ticketing system and SLA coverage.
• Inventory control and asset management.
• Shipping and packing duties.
• Answer emergency help-desk phone line.
• Assist with Tier 1 ticket resolution and IT projects as needed.
• Respond to technical requests via phone, email, or ticketing system to maintain SLAs.
• Track statistics on issue resolutions.
• Collaborate with systems and network teams to resolve issues.
• Triage issues via phone and ticketing system; delegate duties.
• Ensure tasks are completed on time.
• Provide asset tracking and shipping/tracking duties.

Skills

Help Desk Management

Customer Service

Active Directory Knowledge

Windows Troubleshooting

Problem Diagnosis

Education

High School Diploma or GED

A+ Certification

Tools

Ticketing Systems

Citrix Xen Desktop

Cloning/Imaging Software

Networking Administration

Job description

Jobtailor in Walnut Creek, CA is seeking an IT Help Desk Associate to manage the help desk ticketing system, handle Tier 1 support, and assist the IT team with daily operations. The role requires strong customer service and basic networking knowledge.

The ideal candidate has at least 1 year in IT, a High School Diploma or GED, and familiarity with Windows OS and hardware. A+ certification is a plus, and the role involves asset management and remote/onsite problem resolution.