IT Help Desk Pro — Fast, Friendly Tech Support

Matthews Landscaping, Inc.

Northern, New York (KY, NY)

Hybrid

USD 70,000 - 75,000

Full time

6 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Matthews Landscaping, Inc. is seeking an IT Help Desk Technician to provide hands-on and remote support across company systems. The role handles incoming tickets, performs basic troubleshooting, and ensures timely resolution with strong customer service.

The position involves up to 25% travel to company locations in Kentucky and surrounding areas. Candidates should have 2 years of help desk experience and solid knowledge of computer systems. Salary range listed as $70,000–$75,000 per year.

Qualifications

2 years of experience in an IT Help Desk role.
Strong knowledge of computer systems and basic hardware/software troubleshooting.
Excellent communication and customer-service orientation.

Responsibilities

Serve as the first contact for technical assistance via help desk system or phone.
Perform basic troubleshooting on assigned tickets.
Diagnose and resolve hardware and software issues.
Provide quick resolutions and strong customer service.
Escalate unresolved issues to higher support levels.
Document problems and resolutions in records.
Follow up with customers in a timely manner.
Suggest process improvements and maintain IT documentation.