IT Help Desk Pro — Fast, Friendly Tech Support

Frey Consulting Group; Memphis (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Adams Keegan is seeking a dependable IT Help Desk Specialist in Memphis to provide Tier 1/2 support for employees and maintain day-to-day technology operations. The ideal candidate will have 2–3 years in help desk or desktop support, strong troubleshooting, and the ability to explain technical issues clearly to users with varying levels of knowledge.

Responsibilities include account management, device setup, and documenting resolutions.

Qualifications

• 2–3 years of IT help desk or desktop support experience.
• Strong troubleshooting skills and ability to explain technical issues clearly.
• Experience with Windows operating systems and basic security concepts.
• Familiarity with ticketing systems and user account administration.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to employees.
• Troubleshoot hardware, software, connectivity, printer, and peripheral issues.
• Set up and configure computers, laptops, monitors, printers, and other equipment.
• Assist with user accounts, password resets, access permissions, and basic security-related issues.
• Install, configure, update, and troubleshoot standard business applications.
• Support Microsoft Windows and other applications.
• Assist with onboarding and offboarding employees, including equipment setup and system access.
• Document support requests, troubleshooting steps, and resolutions.
• Escalate complex issues to appropriate IT team members.
• Maintain accurate records of IT equipment and assist with inventory management.
• Follow IT security policies, procedures, and best practices.
• Provide friendly, timely, and professional service to employees.

Skills

IT Help Desk

Windows OS

Customer service

Troubleshooting

Ticketing system

Education

High School Diploma

Associate degree / technical certification preferred

Job description

Adams Keegan is seeking a dependable IT Help Desk Specialist in Memphis to provide Tier 1/2 support for employees and maintain day-to-day technology operations. The ideal candidate will have 2–3 years in help desk or desktop support, strong troubleshooting, and the ability to explain technical issues clearly to users with varying levels of knowledge.

Responsibilities include account management, device setup, and documenting resolutions.