IT Help Desk Technician

McCarthy Tire Service; Wilkes-Barre (Luzerne County); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off and holidays

Career development and training

Job summary

McCarthy Tire Service is seeking an IT Help Desk Technician to join our Information Technology team. The role provides first-line technical support to teammates across multiple locations, troubleshooting hardware and software issues and ensuring system reliability and security.

A strong focus on customer service and effective communication is essential. The ideal candidate will handle onboarding/offboarding, manage service tickets, and assist with IT projects while following cybersecurity

Qualifications

• Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 1-3 years of experience in a Help Desk or IT Support role.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.

Responsibilities

• Serve as the first point of contact for IT support requests from teammates.
• Diagnose and resolve hardware, software, network, printer, and mobile device issues.
• Install, configure, and maintain desktops, laptops, peripherals, and software applications.
• Manage user accounts, passwords, and access permissions.
• Respond to and track service tickets, ensuring timely resolution and communication with teammates.
• Assist with onboarding and offboarding activities, including equipment setup and account provisioning.
• Support remote teammates through phone, email, and remote access tools.
• Document issues, solutions, and procedures in the IT knowledge base.
• Escalate complex technical issues to senior IT staff when necessary.
• Assist with IT projects, technology upgrades, and system deployments.
• Follow company cybersecurity policies and best practices.

Skills

Troubleshooting

Customer service

Communication

Prioritization

Non-technical explanation

Education

Associate degree or equivalent experience

Tools

AS400 (IBM i)

Microsoft 365

Active Directory/Azure AD/Intune

Endpoint management tools

Job description

IT Help Desk Technician

McCarthy Tire Service

Position Summary

McCarthy Tire Service is seeking a motivated and customer-focusedIT Help Desk Technicianto join our Information Technology team. The ideal candidate will provide first-line technical support to teammates across multiple locations, troubleshoot hardware and software issues, and help ensure the reliability and security of company technology systems. This role is an excellent opportunity for a technology professional who enjoys problem-solving, delivering exceptional customer service, and working in a fast-paced environment.

Key Responsibilities

• Serve as the first point of contact for IT support requests from teammates.
• Diagnose and resolve hardware, software, network, printer, and mobile device issues.
• Install, configure, and maintain desktops, laptops, peripherals, and software applications.
• Manage user accounts, passwords, and access permissions.
• Respond to and track service tickets, ensuring timely resolution and communication with teammates.
• Assist with onboarding and offboarding activities, including equipment setup and account provisioning.
• Support remote teammates through phone, email, and remote access tools.
• Document issues, solutions, and procedures in the IT knowledge base.
• Escalate complex technical issues to senior IT staff when necessary.
• Assist with IT projects, technology upgrades, and system deployments.
• Follow company cybersecurity policies and best practices.

Qualifications

Required:

• Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 1-3 years of experience in a Help Desk, Desktop Support, or IT Support role.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to prioritize multiple tasks and work independently.
• Ability to communicate technical concepts to non-technical users in a clear and professional manner.

Preferred:

• Experience supportingAS400 (IBM i)environments.
• Experience withMicrosoft Office 365 Suiteand related collaboration tools.
• Experience with Active Directory, Azure AD, Microsoft Intune, or endpoint management tools.
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
• IT certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or related credentials.
• Experience supporting teammates across multiple locations.

What We Offer

• Competitive salary
• Comprehensive health, dental, and vision benefits
• 401(k) with company match
• Paid time off and holidays
• Career development and training opportunities
• Stable, family-owned company with a strong reputation and growth opportunities

Why McCarthy Tire Service?

McCarthy Tire Service is one of the largest independent commercial tire dealers and retread manufacturers in the United States. We are committed to providing exceptional service to our customers and creating a supportive environment where teammates can grow, develop, and succeed. Join our team and play an important role in supporting the technology that drives our business.

Equal Opportunity Employer

McCarthy Tire Service is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.